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Headquartered in Philadelphia, AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services. Discover more about us at www.amerihealthcaritas.com.
Supervises the Intake Nursing team that provides clinical assessments and customer clinical management. Works with the Clinical Program Manager to develop policies and procedures. Oversees the call volume and service standards for the team. Oversees hiring, training, and evaluation of staff.
The Supervisor provides supervision of the following activities: Initial patient assessments on multiple disease states, home care coordination, coordination and documentation in the patient record, and clinical review of all information needed to complete the Schedule First Order Nurse function according to operational policy and procedures.
Provides supervision and ensures that the nursing staff can provide and coordinate clinical related information, evaluate patient clinical needs for specific therapies that treat chronic diseases, terminal illnesses, genetic disorders, bleeding disorders, and others. As Evidenced by: answering questions; researching information; completing requests, advising internal and external customer groups on drugs or drug therapies and disease states, nursing practice and company operations.
Education/Experience: