As a member of our Enterprise Manufacturing Solution Consulting team, you will have a major impact on our future success by helping customers reimagine work experiences through ServiceNow’s AI + Data + Workflow Platform. This role sits at the intersection of experience design, AI enablement, and business transformation — empowering customers to unlock value from generative AI, intelligent automation, and workflow orchestration across IT, Employee, and Customer experiences.Key ResponsibilitiesLead discovery workshops to determine customers' challenges Design and deliver tailored demonstrations of ServiceNow's AI-powered experiencesBuild and configure end-to-end demo flows that showcase AI-enhanced self-service, automation, and insight.Translate customer pain points into persona-based experience journeys (e.g., agent workspace co-pilot, self-healing operations, employee virtual assistant).Advise customers on AI adoption best practices — privacy, governance, and user trust (Now Assist Guardian, AI Control Tower).Lead design-thinking sessions with customers to reimagine workflows through agentic automation.Act as a trusted advisor on ServiceNow’s AI roadmap, helping clients scale from pilots to enterprise-wide deployments.Scoping and delivering Proof of Concept/Proof of Value engagements with prospects
