The Case Manager is responsible for helping TANF participants obtain, retain, and advance in employment through intensive case management, workforce development, coaching, and employer engagement. A primary responsibility of this position is to assist customers in securing unsubsidized employment and progressing toward long-term self-sufficiency.Key Responsibilities:Serve as the primary point of contact for customers and provide ongoing employment-focused case management.Assess customers' skills, work history, employment goals, and barriers to employment.Develop and maintain individualized employment and service plans with measurable job placement goals.Actively assist customers in obtaining employment through job matching, referrals, employer connections, hiring events, and direct job placement activities.Monitor customer participation in Job Readiness, Job Search, Career Camp, training, education, and other assigned workforce activities.Provide career coaching, motivation, and guidance to support customers throughout their job search and employment journey.Assist with resume development, cover letters, interview preparation, professional communication, and workplace readiness skills.Conduct regular follow-up with customers regarding job applications, interviews, employment outcomes, and retention efforts.Build relationships with employers and workforce partners to identify employment opportunities for customers.Connect customers to supportive services and community resources that remove barriers to employment, such as childcare, transportation, housing, and training resources.Ensure customers comply with TANF program requirements, reporting obligations, and participation expectations.Maintain accurate case records, document services provided, and track employment outcomes and performance metrics.Performance Expectations:Maintain a strong focus on employment outcomes and job placements.Support customers in obtaining employment as quickly as possible while ensuring job readiness and long-term retention.Meet workforce development and placement goals established by the program and funder.Promote customer engagement, accountability, and progress toward economic independence.Primary Goal:The primary goal of the Case Manager is to help customers secure and maintain employment that leads to self-sufficiency, reduced dependence on public assistance, and improved economic stability for themselves and their families. The Case Manager is expected to consistently focus on job placement, employment retention, and career advancement as the foundation of successful case management services.
