As Chief Experience Officer, you will own the full lifecycle of member engagement — from recruitment and onboarding through deepening participation and long-term retention. You will be the primary relationship holder for our senior executive membership, designing the programs and touch points that make Health Evolution indispensable to the most influential leaders in health care.Reporting to the Executive Chairman, this is a high-visibility, high-impact role that blends relationship management at the executive level, strategic program design, and data-informed growth. You will participate in convenings and partner closely with the programming, operations and partnership teams to ensure that every member interaction reflects the quality and ambition of our mission. This position is fully remote with occasional travel.Responsibilities Strategic Leadership and Product P&L Build a world-class team of product and Member experience professionals who are responsible for what Members see, feel, and return for – the organizational capability at the heart of Health Evolution's growth and long-term relevanceFoster a culture of innovation by encouraging experimentation, cross-functional collaboration, and creative problem-solvingPartner with the Executive Chairman and executive leadership team to ensure strategic alignment and measurable impactSet vision and roadmap for Health Evolution's product portfolioDecide on engagement models and architecture, in addition to new product launchesDefine and track the KPIs that matter: retention, NPS, event utilization, and renewal ratesProduct ArchitectureOwn the strategy, design, and execution of Health Evolution's signature conveningsCurate senior speaker relationships and manage the selection processShape the format and feel of each gathering: not just the content, but the textureMember Lifecycle and RelationshipChampion the Member inside the organization, ensuring the Member Promise is lived, not just stated, and that the value proposition is strong enough to earn and keep the trust of the most senior leaders in health careLead member success strategy—onboarding, engagement benchmarks and renewalMaintain deep familiarity with members, respective journeys, and prioritiesPartner with the Commercial team on renewal strategy and ensure at-risk members are identified and supported earlyOwn enterprise benefit delivery and compliance across the member portfolioPresence and Thought LeadershipCommunicate complex ideas simply and persuasively, across formats and audiencesOperate as a strong internal and external communicator who can align teams, set direction clearly, and represent Health Evolution's value with confidenceRepresent Health Evolution with members, prospective members, and key partnersBring an informed point of view on the future of health care
