Job Description As a valued colleague on our team, you will contribute to overseeing customer network development and customer support activities, as well as supporting customer engagement opportunities. Additionally, you will be responsible for planning, directing, or coordinating operational activities for the team with the help of executives and staff managers. THE IMPACT YOU WILL MAKEThe Customer Management Solutions - Customer and Partner Management - Senior Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:
Maintain customer relationships across business units and/or customer accounts and strive to do what's right for our customers.
Identify executives, managers, and team members to support customer relationships.
Promote and sell Fannie Mae's products and services to make sure people across the country have access to affordable financing opportunities.
Provide support for operational activities.
Provide subject matter expertise, best practices, and recommendations for teams across the organization.
Qualifications THE EXPERIENCE YOU BRING TO THE TEAMMinimum Required Experiences
2 years
Desired Experiences
Bachelor degree or equivalent
4 years mortgage industry in a technology or lender capacity
Skills
Relationship Management including managing and engaging stakeholders, customers, and vendors, building relationship networks, contracting, etc.
Influencing including negotiating, persuading others, facilitating meetings, and resolving conflict.
Ability to frame ideas as systems and analyzing the inputs, outputs, and process
Business Insight including advising, designing business models, interpreting customer and market insights, forecasting, benchmarking, etc.
Skilled in presenting information and/or ideas to an audience in a way that is engaging and easy to understand.
Adept at managing project plans, resources, and people to ensure successful project completion.
Manage initiatives designed to enhance our strategic relationships with technology solution providers across both internal and external stakeholders.
Experience helping an organization to plan and manage change in effort to meet strategic objectives.
Tools
Skilled in Microsoft Office/Team applications
Experience using Salesforce CRM
Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at careersmailbox@fanniemae.com.
