Job DescriptionWe are looking for a Customer Service Specialist to join our dynamic team in Washington, DC. The ideal candidate will play a key role in supporting customers, managing inquiries, and ensuring a positive experience with our brand. This position is perfect for someone who is detail-oriented, organized, and passionate about delivering outstanding service in a professional environment.ResponsibilitiesHandle incoming customer inquiries via phone and email with accuracy and professionalism.Provide product and service information while maintaining a courteous and helpful tone.Manage and resolve customer concerns in a timely and effective manner.Collaborate with internal teams to ensure smooth operations and excellent client satisfaction.Maintain detailed records of customer interactions and transactions.Contribute to continuous improvement by suggesting service enhancements and process optimizations.
