Job DescriptionWe are seeking a Customer Support Assistant to join our dynamic team. This position is ideal for individuals who are highly organized, detail-oriented, and passionate about providing outstanding customer service. The Customer Support Assistant will be responsible for assisting clients via phone, email, and internal systems, ensuring smooth communication and timely resolution of issues.ResponsibilitiesRespond promptly and professionally to customer inquiries via phone and emailAccurately document interactions and maintain client recordsResolve product or service issues by clarifying the customer's concerns and identifying solutionsCollaborate with internal departments to ensure seamless supportFollow up with clients to ensure satisfaction and escalate unresolved matters when neededMaintain a high level of product knowledge to provide accurate informationUphold company values in every customer interaction
