DC Sports Experience Manager

DC Sports Experience Manager

27 Feb 2024
District of Columbia, Washington, 20001 Washington USA

DC Sports Experience Manager

Vacancy expired!

Job Description

Office Team Management

  • Manage All Sports Managers

  • Escalation contact for Part-time staff members

  • New team member screening & onboarding

  • Recruit, hire and schedule excellent part-time talent to run our leagues and events

  • Lead initiatives for engagement and support, including pre-season training, mid-season check-ins, and end of season celebrations

  • Provide staff & volunteer feedback review & analysis

  • Responsible for a strong and exciting office culture

Local Customer Service

  • Resolve any emerging problems that our customers might face with accuracy and efficiency

  • Anticipate and provide proactive solutions to prevent problems from arising in the future

  • Escalation point for player, parent, partner, and volunteers

League Product

  • Curate appropriate league experience to match league needs

  • Assure quality control and strength of programs through site visits and and serve as a site lead for programs whenever necessary

  • Spearhead league audits & evaluations

  • Develop relationships with current and future league & bar venues

  • Track the needs of each site including improvements

Public & Private Relationship Management

  • Grow market by identifying new opportunities and relationships

  • Develop relationships with current and future league venues

  • Track the needs of each site including improvements

  • Obtain permits for current and new locations

  • Facilitate partnerships with community organizations, neighborhoods and potential funders

  • Seek out and manage new business opportunities through development projects, bar, local sponsor, & local government relationships

Expand Impact through Marketing, Community Outreach, Partnerships & Events

  • Contribute to the development of local marketing content; execute sales strategy with the support from the marketing team + MD

  • Increase brand awareness for Volo through support of community events such as but not limited to tabling at community events, schools, festivals, etc.

  • Outreach event lead & attendance as needed

  • Facilitate partnerships with community organizations and neighborhoods

Fundraising & Development

  • Support youth program funding opportunities

  • Execute fundraising activities with the support of league hosts

Qualifications

MUST-HAVES

  • Minimum of 4-8 years of professional experience

  • Ability to work nights and weekends

  • Can marshal resources effectively and comfortably navigate a fast-paced, ever-changing environment with minimal supervision

  • Excellent written and verbal communication skills

  • Dynamic personality interested in working in, and contributing to, a fun and active sporting environment

“WOW” US WITH

  • Experience in sport or event management and/or business development capacity

  • Proven ability to manage a team

Additional Information

Volo is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Volo does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Volo also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

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