Director, Business Systems (Data Analytics & AI)Job ID:250096Location:DC - L'Enfant PlazaFull/Part Time:Full-TimePosting Open-Close01/30/2025-02/15/2025UnionNRPRegular/Temporary:RegularJob DescriptionDepartment Marketing Statement:The desired candidate will possess a proven track record of defining and driving enterprise data strategies and managing the operations and maintenance of an enterprise data analytics and artificial intelligence program across an expansive portfolio of business systems and enterprise applications, with a focus on operational excellence and business enablement. This position is responsible for delivering and maintaining reliable, secure, and scalable data analytics, data warehousing and artificial intelligence solutions to support business operations and strategic initiatives. Lead data architecture, data reporting and analytics, data orchestration and artificial intelligence initiatives to support digital modernization focused on high customer support and user satisfaction while assessing existing technology effectiveness and roadmaps to develop strategies for improving or evolving data and artificial intelligence capabilities. Manage relationships with technology vendors to ensure optimal service delivery in line with business needs while also adhering to budget and financial constraints. Advance the portfolio by staying at the forefront of industry trends and introducing innovation, while continuously mitigating risk, managing change and fostering a culture of cross-portfolio collaboration, collective ingenuity, and shared success.This is a highly responsible, Director level program management opportunity that touches many complex technical and business process aspects of the applications that enable WMATA¿s operations. The incumbent will have experience and a proven track record in successful enterprise data integration, data analytics, data warehousing/orchestration as well as with successful application of artificial intelligence in a complex operational environment. Successful candidates will have demonstrated experience working in cloud based environments, in particular, Microsoft Azure, Oracle Cloud Infrastructure, Oracle Fusion and Oracle Enterprise Data Management and Oracle Integration Cloud.Minimum QualificationsEducation
Bachelor¿s degree in Information Technology, Business Administration or a related field.
In lieu of a non-technical or non-business-related degree an additional five (5) years of experience in software development life cycle, change management, IT governance, performance metrics, managing and implementing company ¿wide IT policies are required
Experience
Fifteen (15) years of experience working in, software development life cycle, change management, IT governance, performance metrics, managing and implementing company¿wide IT policies
Certification/Licensure
N/A
Preferred
Education
Master¿s degree in Business Administration or Information Technology
Certification/Licensure
Project Management Professional (PMP), PMBOK
Lean Six Sigma Green Belt
CMMI Certification
ITIL Foundation Certification
ISO 9001 -2015 Certification
Risk Management
Medical GroupSatisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.Job SummaryThe Information Technology (IT) Director, Business Systems job is a highly skilled senior management role that is intimately familiar with Transportation industry and IT modernization initiatives. The incumbent is responsible for leading all aspects of IT delivery activities across a portfolio of applications supporting Washington Metropolitan Area Transit Authority (WMATA) Business units. More specifically, the Director, Business Systems leads all components of program management disciplines including budget management, staffing, customer satisfaction and relationship management.Essential Functions
Leads the software engineering, Business Intelligence (BI) and system development efforts in support of WMATA Business systems. More specifically, responsible for managing the relationship with the business community and leads IT resources to accomplish the objectives set for given programs. Plans and monitors programs by coordinating resources across all project teams and allocating funds as necessary.
Works with WMATA Business Sponsors to understand their interests and needs and ensures that the program meets their specific needs and requirements over time. Manages the program budget, monitors expenditure and ensures the program achieves its financial & business goals.
Ensures the appropriate solutions are developed and deployed on time for the business community. Manages risk and takes corrective measures to resolve issues.
Ensures stable operating conditions and greater system up-time of large Systems (such as ERP).
Implements Industry best practices of enterprise Software development life cycle management and standard tools that meets the business goals and vision of Department of Information Technology to obtain economies of scale, re establish mission focus, and reduce operational risk.
Establishes the appropriate procedures and practices to ensure that common practices and policies are applied across the family of systems and solutions. Partners with the other IT leaders to leverage common tools and techniques across the solution offerings.
Develops and implements strategy for the program team, including developing a robust risk mitigation plan. Reports on program performance to IT leadership team.
Plans, organizes, analyzes, evaluates, and controls application development programs assigned through application of project management principles, practices, and techniques. In collaboration with Information Technology Management develops plans and schedules, estimates resources requirements, defines milestones and deliverables, monitors activities, and evaluates and reports on accomplishments.
Identifies alternative solutions to unique business problems, integrates the work of others as a team or project, and predicts future environments or the impact on future processing.
Keeps abreast of current practices and trends in application development and information technology management. Participates in defining technological strategic direction to Department of Information Technology IT to ensure industry best practices are met, followed, and implemented. Acts as a liaison between the IT and regional leaders in application development projects.
Guides Authority technology solutions for business problems. Assists offices in the identification of IT resource consolidation, IT efficiencies, and leverages existing technology and resources. Assists offices in their efforts to conduct information planning, develops information technology strategies, designs information technology solutions that align with IT strategic direction, standards and develops information technology procurement such as develop Requests for Proposal (RFPs) and Requests for Information (RFI¿s) related to the tools and professional services needed specific to the Program/Project need. Understanding of Federal/WMATA Contract Officers Technical Representative (COTR) process and procedure.
Monitors the financial performance of assigned application development projects within IT office budget guidelines. Manages and forecasts technical infrastructure and maintenance budget for large ERP systems. Monitors activities of consultants and contractors employed on application development projects. Manages software procurement and maintenance contracts, consults with peers regarding hardware acquisitions as appropriate. Conducts technical review, assessment and recommendation for all Remote Area Power System (RAPS) from Department of Information Technology.
Directs the support of the Authority's enterprise-wide mission critical software applications; procurement, human resources, financial applications, data warehouse and materials, data, and interfaces for ERP applications. Executes Software Quality Assurance and Configuration Management policies and procedures for all managed software/systems under their purview. Coordinates software changes and upgrades with vendors and other departments. Ensures day- to- day technical operability of ERP systems. Works with technical support to resolve system outages.
Other Functions
Assists Authority with technology management improvement.
The essential duties listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.Evaluation CriteriaConsideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.Evaluation criteria may include one or more of the following:
Skills and/or behavioral assessment
Personal interview
Verification of education and experience (including certifications and licenses)
Criminal Background Check (a criminal conviction is not an automatic bar to employment)
Medical examination including a drug and alcohol screening (for safety sensitive positions)
Review of a current motor vehicle report
ClosingWMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.
