What you will be doing:Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:1. Operational OversightOversee and direct all operational departments, including Front Office, Housekeeping, Food & Beverage and Culinary.Monitor daily operations and address issues to ensure seamless guest experiences.Ensure departmental compliance with brand and service standards.Ensure every touchpoint of the guest journey reflects personalized, anticipatory, and intuitive service.Works closely with department heads to drive service excellence, operational efficiency, and revenue growth.2. Staff Leadership & DevelopmentRecruit, train, mentor, and manage department heads and supervisory staff.Foster a positive work environment that promotes teamwork, accountability, and service excellence.Lead performance management and succession planning initiatives.3. Financial & Strategic ManagementAssist the General Manager in developing and executing annual budgets, forecasts, and operational plans.Monitor financial performance, control costs, and drive revenue-generating initiatives.Analyze operational data to identify areas for improvement.4. Guest ExperienceChampion a guest-first culture across the hotel.Respond to guest feedback and complaints in a timely and professional manner.Ensure the delivery of personalized and memorable guest experiences.5. Quality Assurance & SafetyEnforce hotel policies and procedures to maintain high standards of safety, cleanliness, and service.Ensure adherence to local, state, and federal regulations.Oversee risk management and emergency preparedness procedures.6. Collaboration & CommunicationAct as a liaison between the General Manager and department heads.Collaborate with sales, marketing, and revenue teams to align operational goals with business strategy and brand positioning.Represent the hotel in the absence of the General Manager.
