Crowell & Moring LLP is an international law firm with offices in the United States, Europe, MENA, and Asia that represents clients in litigation and arbitration, regulatory and policy, and transactional and corporate matters. The firm is internationally recognized for its representation of Fortune 500 companies in high-stakes litigation and government-facing matters, as well as its ongoing commitment to pro bono service and diversity, equity, and inclusion.Job Summary:The Electronic Billing (Ebilling) Coordinator completes all processes related to the electronic exchange of billing and other information between the Firm and its clients (“ebilling”). The Ebilling Coordinator will work directly with the Firm’s clients and with personnel across all the Firm’s offices and at various levels throughout the organization.Job Responsabilities:Manage client implementations on applicable ebilling systems. Effectively communicate with appropriate personnel the timeline for implementation and the specific ebilling system requirements.Address and respond to questions on ebilling issues.Monitor assigned inventory for rejections, disputes, and reductions. Assess the issue and effectively communicate to appropriate personnel the timeline for resolution. Including escalating stale issues to management.Manage submissions of new timekeepers for assigned clients, ensure the new timekeepers are accepted in a timely manner, and follow up as necessary to resolve any issues.Review new ebilling matters and provide quality control to ensure all relevant ebilling information is properly entered into the billing system to ensure that invoices are successfully submitted. Follow up with the billing team, partners, secretaries, and clients to obtain the required information.Assist with the annual firm-wide rate submittal process for ebilling clients.Assist the billing and collection teams in troubleshooting ebilling issues.Work with the eBillingHub and ebilling vendors to resolve ebilling problems.
