ERP Training & Implementation Specialist

ERP Training & Implementation Specialist

01 Sep 2023
District of Columbia, Washington, 20001 Washington USA

ERP Training & Implementation Specialist

Are you interested in working in a dynamic environment that offers opportunities for professional growth and new responsibilities? Are you interested in helping clients drive alignment with their business, improve organizational and human resource performance and establish a culture focused on adding business value? That is what the new generation of human resource transformation is all about. If you are seeking a role that offers you the opportunity to advise Government and Public Services (GPS) clients through critical and complex issues, while allowing you to develop personally and professionally, consider a career in Deloitte's Human Capital practice.Work you'll doAs a ERP Training & Implementation Specialist, you will:

Design and develop instructional approaches and/or strategies to meet training requirements

Conduct training and develop appropriate training objectives and test methods and designs instructionally valid training materials

Ensure integrity of task analysis, training requirements, training hierarchies, instructional materials, and evaluation plans

Design and develop computer-based training, web-based training, electronic performance support systems and other technology-based learning solutions

Develop flow diagrams and story boards

Design instructionally sound lessons in a variety of delivery media

Interact with customer and subject matter experts to ensure technical accuracy of instructional content

Provide guidance and work leadership to lower-level personnel and may serve as technical team or task lead

Develop change management strategy, planning and delivery

Actively participate in the development of business and vendor relationships

Participate and lead aspects of the proposal development process

Actively participate in staff recruitment and retention activities providing input and guidance into the staffing process

The team Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.The Organization Transformation offering (OT) focuses on transforming the organization (and the providers that serve them) to support its business strategy. This includes changing the organization's culture, modernizing specific functions and re-designing the structure of an organization. Organization Transformation can occur at the enterprise, business unit, or functional level, involves both employers and providers across the Human Capital ecosystem, and requires a combination of change management actions to execute the transformation.QualificationsRequired:

10 years of relevant consulting or industry experience

4 years of experience training clients on how to use Enterprise Resource Planning technology during and after implementation

3 years in a technical or functional lead role

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Must be able to obtain and maintain the required clearance for this role

Ability to travel 10%-25%, on average, based on the work you do and the clients and industries/sectors you serve

Associate's degree


Experience training clients on SAP S/4HANA software solutions

Experience using instructional design principles, adult learning theories, and training methodologies to create client deliverables

Experience leading new business process training and an understanding of how new system fits within clients business processes and the business process transformation

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $108k to $180k.You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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  • Summary The incumbent of this position serves as the Chief Technology Officer (CTO) within Technology Services (TS), Technology Support Operations (TSO) Division, under the direction of the Deputy Assistant Inspector General for TS. The CTO is responsible for enhancing and continuously improving the OIG information technology operational capabilities and is responsible for information technology (IT) infrastructure, maintenance, and security. Responsibilities The Inspector General of the Department of Education (Department) heads an independent and objective organization responsible for audit, investigation, and other services related to programs and operations of the Department. The Inspector General provides leadership and coordination and recommends policies for activities designated to promote economy, efficiency, and effectiveness in the administration of programs and operations, as well as to prevent and detect fraud and abuse in such programs and operations. The Inspector General is the principal advisor to the Secretary of the Department on the above matters and is responsible for keeping the Secretary and Congress fully and currently informed about problems and deficiencies relating to the administration of the Department’s programs and operations and the necessity for and progress of corrective action. The Office of the Inspector General (OIG) consists of the following six components: Immediate Office of the Inspector General Audit Services Investigation Services Technology Services Management Services Legal Services Technology Services combines audit, innovative solutions, digital evidence and analytical expertise to address IT management and security issues, investigate cyber-related crimes, and conduct proactive data analysis. TS also leverages the use of technology to generate products and services that advance and enhance the OIG mission. The incumbent will perform the following duties: Supervises and directs the work of Information Technology specialists in the day-to-day operation, maintenance, and security of the OIG IT infrastructure. Evaluates subordinates’ performance; approves leave; recommends promotions, reassignments, and disciplinary measures. Keeps employees informed of OIG goals and objectives. Develops, implements, oversees, and monitors a program of assessment and authorization for OIG systems, data, and infrastructure to ensure that all systems have a valid Authority to Operate (ATO). Ensures the proper integration of Information Technology programs and services; and develops solutions to integration/interoperability issues. Designs, develops, and manages systems that meet current and emerging business requirements and apply and extend or optimize the existing architecture. Establishes and executes configuration management process to properly develop, manage, maintain, and document the current and future OIG systems. Lead, maintain and coordinate activities (such as creating PowerBI Dashboard, Workflows, Network/IT Infrastructure Upgrades) to support an organization\'s office automation efforts. Independently serves as a senior IT expert and consultant to OIG management officials and staff at Headquarters and Regional Offices. Ensures development of a secure technical architecture and plan for integrating security into programs and the agency\'s IT structure meeting OIG operational requirements. Ensure compliance with Federal Information Security Modernization Act (FISMA) of 2014, FedRAMP, National Institute of Standards and Technology, and Departmental directives and guidelines. Independently spearheads and leads ad hoc teams to ensure that all technical, physical, security, and procedural requirements are fulfilled for the OIG. Reviews current legislation, statutes, regulations, and other security resource information and ensures that the OIG systems’ security posture is aligned with current practices. Ensures that individuals within the OIG are trained on current and emerging technologies for effective/efficient use of technologies. Assists in conducting IT system operations and security reviews, developing, and implementing policies and providing educational lectures and briefings. Develops and implements Information system operation program that assesses and addresses the effective and proper use of systems and risks and magnitude of the harm resulting from the loss, misuse, or unauthorized access of information. Ensures that information systems used by the OIG operate in a secure manner and provides appropriate confidentiality, integrity, and availability using cost-effective management, administrative, operational, and technical controls. Participates in studies and analyses and maintains knowledge of threats to information systems and data; establishes information assurance objectives, operational processes, and appropriate counter-measures to defend OIG systems and data against identified threats; and develops, implements, oversees, and monitors IT security strategies, plans, policies, agreements, standards, practices, and security management programs to ensure OIG system and data compliance with statutes like the Federal Information Security Management Act and with Office of Management and Budget (OMB)/Department/OIG regulations and guidelines. Performs other related duties as assigned. Requirements Conditions of Employment You may be subject to serve a one-year probationary period. Males 18 and over must be registered with the Selective Service. You may be subject to serve a one-year supervisory probationary period. Must be a US Citizen Top Secret Clearance is required. May be required to complete a background and fingerprint check. Requires a financial disclosure statement. Subject to pre-employment and random drug testing. You must meet all qualification requirements within 30 days of the closing date of this vacancy announcement. If you are a current federal employee, you must meet all time-in-grade and time-after competitive appointment qualifications within 30 days of the closing date of this vacancy announcement. To verify that you meet these requirements, we will review your responses to the core eligibility questions on the occupational questionnaire, as well as your submitted resume and required documents. To make an accurate determination, you will need to include on your resume your federal position title, pay plan, occupational series, grade level, agency, dates for which you held the grade level (stated as MM/YYYY to MM/YYYY, OR MM/YYYY to PRESENT), and total hours worked per week. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Conditions of Employment TELEWORK ELIGIBLE ONLY POSITIONS: TELEWORK ELIGIBILITY: You may be eligible for occasional telework in which you are required to report to the office on a regular basis. Participation must be requested and approved by the supervisor and there must be a signed telework agreement. The number of telework days approved is determined by the agency policy, emergency situations, the approval of your immediate supervisor. You must have access to high speed internet and cell phone service meeting current Agency policy from the approved work location. Qualifications Basic Experience Requirements You must possess IT related experience (paid or unpaid experience and/or completion of specific, intensive training (e.g., IT certification), as appropriate) demonstrating each of the four competencies listed below. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (i.e., any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (e.g., ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (e.g., technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Minimum Qualification Requirements You may meet the minimum requirements for the GS-15 if you possess: One year of specialized experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, specialized experience must have been equivalent to the GS-14 level in the Federal government. Specialized Experience for the GS-15 One year of experience equivalent to the GS-14 performing all three (3) of the following duties or work assignments: Expert experience in ensuring that information systems operate in a secure manner and ensuring appropriate confidentiality, integrity and availability through the cost- effective management, administrative, operational, and technical controls. Expert experience in applying new developments to previously unsolvable security problems; making decisions or recommendations that significantly influence important information Assurance policies and programs. Expert experience in applying project management principles, methods, and practices including developing plans and schedules, estimating resource requirements, defining milestones and deliverables, monitoring activities, and evaluating and reporting on accomplishments. Knowledge, Skills, and Abilities (KSAs) The quality of your experience will be measured by the extent to which you possess the following knowledge, skills and abilities (KSAs). You do not need to provide separate narrative responses to these KSAs, as they will be measured by your responses to the occupational questionnaire (you may preview the occupational questionnaire by clicking the link at the end of the Evaluations section of this vacancy announcement). Mastery of, and skill in applying, advanced I.T. principles, concepts, methods, standards and practices sufficient to accomplish assignments; Ability to develop and interpret policies, procedures, and strategies governing the planning and delivery of services throughout the agency; Ability to provide expert technical advice, guidance, and recommendations to management and other technical Specialist on critical I.T. issues; Mastery knowledge of the Microsoft Cloud Computing environment; Expert-level knowledge of a wide variety of activities related to cloud computing and automation; Expert knowledge of Zero Trust Architecture; Mastery of and skill in assessing the security of operating systems installation and configuration procedures to include system updates and temporary fixes to existing programs; Expert knowledge with regards to all security aspects associated with network equipment including VPN, routers, switches, bridges, servers, transmission media, and related hardware to include performing routine network configuration management functions; Ability to identify problems involving resources or procedures and takes appropriate action within the scope of delegated authority; Ability to interpret guidelines including pertinent IG regulations, program directives, and applicable guidance and professional standards from OMB, GAO, ISACA, NIST, etc., and ability to implement these rules/guidance within the OIG systems; Ability to communicate effectively in both written and oral presentations; Ability to supervise a team of and IT Specialists; Knowledge and ability to develop and manage a budget. Education Education cannot be substituted for experience for this position and grade level. Additional Information Veterans’ Career Counseling: If you are a veteran interested in receiving tips on preparing a Federal resume and/or how to prepare for an interview, you may email to schedule a session with a career counselor (“Veterans Counseling Session” should be placed in the subject line of the email). Student Loan Default: If selected for this position, we will verify that you have not defaulted on any loan funded or guaranteed by the U.S. Department of Education. If you are found to be in default, we will contact you to make arrangements for repayment prior to making an official offer of employment. Suitability and Investigation: If selected for this position, you will be required to complete the Declaration for Federal Employment (OF-306) to determine your suitability for federal employment and successfully complete a pre-appointment investigation/background check. Applicants tentatively selected for this position will be required to submit a urinalysis to screen for illegal drug use prior to appointment. Essential/Non-Essential: This position is considered non-essential for purposes of reporting to work during federal government closures. Financial Disclosure: This position requires financial disclosure. Bargaining Unit: This position is not included in the bargaining unit. Selections: Agencies have broad authority under law to hire from any appropriate source of eligibles and may fill a vacancy in the competitive service by any method authorized. We may make additional selections from this vacancy announcement within 90 days from the date the selection certificates are issued, should vacancies occur. We may also share selection certificates amongst program offices across the agency. INCLUDE ANY OTHER SPECIAL CONDITIONS OF EMPLOYMENT OR WORKING CONDITIONS (e.g., required tour of duty, extensive travel requirements, expected overtime, etc.) Applicants eligible for selection preference under the Interagency Career Transition Assistance Plan (ICTAP) must meet the agency definition of \"well qualified.\" At ED-OIG, this means a score of 85.0 or higher.

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