Fairmont Gold Supervisor (Full Time)At Fairmont Washington D.C., Georgetown, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. By fostering an engaged team of service professionals as Assistant Manager, Fairmont Gold, you will bring our exceptional “Fairmont Gold standards” to life in our Fairmont Gold Lounge and beautifully renovated rooms.Rate of Pay: $25.00-27.50 per hour What you will be doing:Reporting to the Fairmont Gold Manager, your essential job functions include, but are not limited to:Consistently offer professional, friendly, and engaging serviceCoordinating all aspects of the Fairmont Gold floors, to ensure the smooth operation and the highest level of guest satisfaction at all timesEnsuring that all team members have the necessary resources available to exceed guest expectationsConsistently seeking ideas for enhancing the Fairmont Gold product and servicesMaintaining communication with all departments within the hotel to ensure that Fairmont Gold standards are delivered on a consistent basisTracking and forecasting daily, weekly, and monthly Fairmont Gold occupancyStrong and effective communications with all other departments, highlighting Fairmont Gold area to ensure the proper level of service to our guestsSupervising all contributing staff members who provide services to the Fairmont Gold area to ensure that the appropriate services levels are provided and achieved at all timesHandle Fairmont Gold guest concerns in relation to the areas and react quickly, logging, following up, and bringing to full resolutionLiaise with Front Office team to ensure smooth arrival/departure of Fairmont Gold guests, Fairmont Gold inventory management and collaborate on an initiative to provide five star serviceBalance operational, administrative, and Colleague needsLead the operation of the Fairmont Gold arrival and departures experience.Involvement with training, development, and performance management of all Fairmont Gold AttendantsParticipating in recruitment and training of new Fairmont Gold AttendantsFollow department policies, procedures, and service standardsFollow all safety policiesOther duties as assigned 
