Monitors and responds to complex hardware, software and network problems utilizing a variety of hardware and software testing tools and techniques. Provides primary interface with vendor support service groups or provides internal analysis and support to ensure appropriate notification during outages or period of degraded system performance.
Provides customer or technical support by collecting trouble tickets, analyzing issues, carrying out solutions, escalating issues, and tracking to completion. Experienced with supporting IT desktop infrastructure and minor server related issues. Responsible for collecting Desktop inventory, decommissioning unused assets, setting up, configuring, imaging and deploying PCs, laptops, printers and other desktop IT assets, performing data transfers, recovery and setup, assisting end users, and managing user accounts.