Req ID: RQ177284Type of Requisition: Casual+SCAClearance Level Must Be Able to Obtain: NonePublic Trust/Other Required: NACI (T1)Job Family: SCASkills:Communication,Customer Service,Data Entry,Microsoft ExcelExperience:2 + years of related experienceJob Description:In a support capacity to a government agency, receives case referrals and performs intake and placement for eligible program participants:
Answers emergency hot-line calls and responds to an e-mail based resource inbox;
Receives and analyzes complex requests regarding vulnerable populations in order to place participants into the most appropriate level of care;
Determines type of action based on the demographic information and circumstances of each case as well as the availability of space at grantee programs;
Makes the initial determination/assessment on placement and informs the appropriate agency;
Documents and refers to appropriate person(s);
Maintains confidential files and other related records of cases;
Prepares shift report on any significant issues, transitions to and briefs next shift staffer on outstanding cases;
Coordinates and provides status updates on placements for the life cycle on the case intake process;
Responsible for input and verification of data for each case;
Reviews source documents for accuracy of input data using a system of quality assurance;
May be responsible for integrity of certain database information;
Investigates questionable data and takes corrective action when necessary;
Performs other administrative duties as needed
Education
Bachelor’s Degree in Social Work, Sociology, Psychology or a related discipline preferred.
Qualifications
With BA/BS degree, 2 years of relevant experience; with AA/AS degree, 4 years of experience
Excellent written and verbal communication skills
Experience working with immigrant, refugee, and underserved populations is preferred
Strong attention to detail
Bilingual Spanish/English a plus
Strong organizational skills and expert user of MS Excel
Excels in a fast pace, high volume environment
Unique/Additional Requirements
Position includes rotating shift work 24/7 to include some telework
Requires Public Trust or the ability to obtain one #GDITPriority
The likely hourly rate for this position is between $24.52 - $33.18. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
