You will work at Upton Place, our 196 unit unit luxury, apartment community located in Washington, D.C.Check it out here: https://www.uptonplacedc.com/ A bit more about what you’ll do…Provide admin support to leasing staffManaging resident paperwork for new leases and renewals Handling the entire Move-In process.Assisting with making appointments and follow-up calls for leasing staff.Respond to and manage resident complaints and/or service issues at the Shared Service Center and may coordinate with appropriate staff to address and resolve resident concerns.Monitors resident retention.Assist residents with any needHelp residents pay their rent onlineComplete move-in and move-out inspectionsRegister cars to park on-siteRegister pets for existing residentsAssist with parcel pending (package deliveries)Enter in service requests for residentsAnswer questions regarding service requestsAssisting with Notice to Vacates and gather information for move-outsSend communication to residentsCoordinate and plan resident functionsResponds to and manages resident complaints and/or service issuesContact residents about policy violations
