Outreach Care Specialist

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For this position Specialized experience is defined as 1)Completing staffing/placement activities for a range of occupations; 2) drafting announcements using an automated staffing system; and evaluating applications for minimum qualifications; 3) applying applicable laws, regulations, court decisions, and agency/company policies and procedures for recruitment and placement of personnel using HR principles, concepts, and practices while serving as a consultant providing advice and guidance directly to managers and employees on all phases of the recruitment and staffing process. times. GS-13 Experience: You qualify for this position if you have one year of specialized experience equivalent to at least the GS-12 level in the Federal Service or comparable pay band system. For this position Specialized experience is defined as 1)Providing professional advisory services in the areas of recruitment and placement, staffing, which demonstrate expertise in conducting research and providing law, rule and regulation in response to management inquiries; 2) Working with managers and subject matter experts in performing job analyses to establish and validate rating, ranking, and selection criteria for varied positions; 3) Consulting with employees and managers, providing advice and guidance, explaining policies and procedures, justify conclusions, and provide alternatives; and 4) Providing customer service to managers, employees, applicants, and leadership in a fast-paced environment requiring quick turnaround times. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education Education cannot substitute at the GS-12 or GS-13 level. Additional Information This position is not included in the bargaining unit. Current or Former Political Appointees: Beginning January 1, 2010, agencies must seek prior approval from OPM before they can appoint a current or recent political appointee to a competitive or non-political excepted service position at any level under the provisions of title 5, United States Code. If you are currently or have been within the last 5 years, a political Schedule A, Schedule C, or Non-career SES employee in the executive branch, you MUST disclose that to the Office of Human Resources. Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment: Position title; Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee); Agency; and, Beginning and ending dates of appointment. Recruitment Incentive: Recruitment incentive(s) may be authorized for this position. However, approval for incentives are contingent upon various availability. If authorized, certain incentives will require the incumbent to sign a service agreement to remain in the Federal government for a certain time period. Note: This statement does not imply nor guarantee an incentive will be offered and paid. Selections may be made for vacancies across the Smithsonian Institution (SI). By applying to this position, you agree to allow your application and other personal information to be shared with one or more SI hiring officials for employment consideration for same/similar positions within the location(s) identified in this announcement.

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Problem Solving - Must demonstrate ability to decipher, analyze and identify solutions for complex and time-sensitive operational problems. Must possess ability to use sound judgment to take appropriate action. AND Have at least 1 full year of specialized experience equivalent to the GS-12 level in the Federal service which provided you with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following: Experience providing information technology customer services, information dissemination, and help desk/service desk support. Experience in analyzing and defining network requirements, configuring, and optimizing network servers, hubs, routers, and switches, monitoring network capacity and performance, and diagnosing and resolving network problems. 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