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Job Family: Internal ServicesReq ID: 362850>>THIS IS A REMOTE POSITION<<Who We Are | Our Culture:Siemens Smart Infrastructure connects energy systems and buildings to adapt and evolve the way we live and work through high-profile construction and infrastructure projects such as airports, pharmaceutical plants, data centers, stadiums, universities, military bases, and hospitals.We live and foster an ownership culture, in which every employee takes personal responsibility for our company's success. We trust and empower our leaders to act as owners, direct their teams, and innovate to succeed. We communicate openly and honestly to learn from our failures and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities.What you will do for Siemens Smart Infrastructure:Prepares estimates and proposals, submits to customer, follows up and secures purchase orders based on Field leads phoned in by Field Mechanics. Improves customer satisfaction through timely follow up and drives high margin revenue for our Mechanical Service businessResponsibilities:
Prepares HVAC proposals and estimates based on information provided by field mechanics
Submits proposals with estimate to the Mechanical Field Quote Support Center Supervisor for review
Sends approved proposal to the customer, client services manager and the mechanic
Tracks and follows up on customer proposals and secures purchase orders
Under the supervision of your manager, identifying source and cost of repair parts when necessary
Conducts turnover to service coordinators in the appropriate Zone Operations Center (ZOC) to ensure proper completion of work.
Maintains funnel of proposals and purchase orders
Reports monthly sales results and funnel to the Mechanical Field Quote Support Center Supervisor for review
Provides feedback to streamline and improve the process
Deliver outstanding customer service
Qualifications:
High school diploma, state-recognized GED, or state recognized high school proficiency exam required
Strong customer service skills.
Good verbal and written communications skills in English
Good phone etiquette and communication skills
Ability to manage multiple tasks and prioritize workload
Knowledge of accounting principles
Strong knowledge and experience in Microsoft Office tools
Strong interpersonal skills to work with mechanics and operations
Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization
Where permitted by applicable law, Siemens may require employees to be fully vaccinated against COVID-19 based on job requirements, and in accordance with an accommodation based on legally protected reasons
Preferred Knowledge, Skills, Education and Experience
Experience in HVAC Service, Call dispatching or Mechanical Field Experience
Understanding of business processes, standard practices, tools, and financial systems within branch
Financial skills and effective estimating skills
Benefits:
Competitive salary based on qualifications
Health, dental, and vision plans with options
Matching 401(k)
Competitive paid time off plan, holidays, and floating holidays
Paid parental leave
Company cell phone and laptop
Extensive product training and professional career development
Education and tuition reimbursement programs available
Overtime, on-call pay, and company uniform and vehicle for eligible positions
#LI-KS1Organization: Smart InfrastructureCompany: Siemens Industry, Inc.Experience Level: Early ProfessionalFull / Part time: Full-timeEqual Employment Opportunity StatementSiemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.EEO is the LawApplicants and employees are protected under Federal law from discrimination. To learn more, Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .Pay Transparency Non-Discrimination ProvisionSiemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp%20EnglishformattedESQA508c.pdf) .California Privacy NoticeCalifornia residents have the right to receive additional notices about their personal information. To learn more, click here (https://new.siemens.com/us/en/general/legal/us-internet-privacy-notice-state-rights.html) .
