Job DescriptionUnder the general management supervision, you will be responsible, to include, but not limited to:
Participate in design, development and implementation of ServiceNow including, but not limited to: core setup, workflow administration, reporting, and data imports/exports
Create, maintain and enhance team Dashboards and reporting, including scheduled reports.
Overhaul, maintain and enhance Change and asset management, as well as current connections between ServiceNow and other systems.
Create, maintain and enhance future connections between ServiceNow and other systems.
Maintain Forms, Reports, Views, Workflows, Groups and Roles.
Monitor health, usage and overall compliance of ServiceNow and its applications.
Coordinate application and platform upgrades.
Create and configure Business Rules, UI Policies, UI Actions, Client Scripts
Configure User Accounts, Groups and Roles. Create custom Roles where necessary.
Evaluate and configure systems for better performance
Attends daily scrum calls and provides updates, escalates road-blocks and issues, and asks questions
Stays current on ServiceNow products and applicable integrated technologies.
Works closely with ServiceNow functional team to ensure break fix solutions meet technical guidelines
Loads, Modifies, and maintains data between ServiceNow and other platforms
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Skills and Requirements
Bachelor's Degree with 5-10 years of relevant experience or Master's with 3-4 years of prior relevant experience in ITSM administration. Additional years of work experience in lieu of degree is acceptable.
At least 5 years of experience with ServiceNow Administration
Must clear Public Trust
Experience with ServiceNow upgrades.
Strong analytical, problem-solving and decision making capabilities.
Experience integrating ServiceNow with external systems
Experience using Workflow Editor to configure workflows.
ITIL Foundations Certification a plus.
Ability to be a self-starter, pay strict attention to detail, and multitask across multiple projects and clients in a fast-paced, team-based environment.
Experience or familiarity with Agile development and testing methodology. null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
