Req ID: RQ182955Type of Requisition: RegularClearance Level Must Be Able to Obtain: SecretPublic Trust/Other Required: OtherJob Family: Help DeskSkills:Help Desk Support,Remote Support,Service Requests,Ticketing Systems,TroubleshootingCertifications:CompTIA - Security+ - CompTIA, ITIL Foundations - ITIL, Azure Fundamentals (AZ-900) - Microsoft, CompTIA - Network+ - CompTIAExperience:3 + years of related experienceUS Citizenship Required:YesJob Description:GDIT is seeking a Service Desk Technician for a 24x7x365 service desk for a federal customer in Washington, DC. This position is under an IT Modernization and Sustainment program within a component agency of the Department of Homeland Security (DHS). This position will report directly to the Service Desk Manager or a Shift Lead. In order to more effectively achieve its mission objectives, the component agency must provide technical support to end users to ensure systems are operating with optimal performance, security, and usability. The candidate will conduct all necessary technical Service Desk support activities to ensure systems are strong, robust, and perform up to standard.Job Description Summary:The Service Desk Technician will: Provide user support and customer service on company supported computer applications and platforms, use a ticketing system (ServiceNow) to document and create all incoming Incident and Service Requests, troubleshoot issues and advise on appropriate action, ensure prompt resolution of issues, escalate issues to Tier 2 or shift lead, track all issues to closure, respond to user requests via phone and email.Shift schedule for this position is Wednesday thru Sunday 11pm – 7:30am.Work location is 100% onsite at federal government facility.The work location is near Gallery Place Metro station and Metro Center.WHAT YOU’LL NEED TO SUCCEED:
The applicant must have a technical background
Experience working on Service Desk teams supporting IT services (Desired)
Experience in working with a ticketing system, such as ServiceNow, Remedy, Heat, SCSM, etc… (Desired)
The ability to resolve technical and other types of issues with little oversight
Strong oral and written communications skills
Technical certifications (Desired)
6 years relevant experience in lieu of a degree is acceptable
Technical degree preferred.
US Citizenship RequiredGDIT IS YOUR PLACE:● 401K with company match● Comprehensive health and wellness packages● Internal mobility team dedicated to helping you own your career● Professional growth opportunities including paid education and certifications● Cutting-edge technology you can learn from
The likely hourly rate for this position is between $24.16 - $32.20. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
