Job Number 24052866Job Category Information TechnologyLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United StatesSchedule Full-TimeLocated Remotely? YRelocation? NPosition Type ManagementJOB SUMMARY:Reporting to the VP, Enterprise Architecture, the VP, Emerging Technology & Digital Technology Strategy serves as the chief strategist for new and emerging technologies with Marriott. This role leads the team accountable for incubating/evaluating new and emerging technologies for their viability within Marriott eco-system. This role also manages the Gen AI/Incubator teams, as well as the Digital Enterprise Architecture teams, which entails our MarTech capabilities and all the other digital capabilites. This position manages day-to-day relationships with global information technology teams to promote client satisfaction with all technology, product teams and business partners.CANDIDATE PROFILEEducation and ExperienceRequired:
10+ years of application architecture and development leadership experience, including:
Direct experience leading technology teams in defining, creating and supporting enterprise-scale consumer websites with strong knowledge of hospitality industry best practices
Direct experience in architecture and migration of multi-billion revenue generating legacy platforms to modern technologies
Demonstrated experience in Agile development methodologies, specifically with large-scale initiatives and geographically distributed teams
Direct management of cross-functional, sourced, and matrixed teams
Management of complex budgets in excess of $25-50M direct and indirect costs
Demonstrated digital thought leadership commensurate with the scale of Marriott digital properties
Demonstrated enterprise technology leadership experience in hospitality, travel or retail industry
Demonstrated incredible thirst for
Demonstrated experience with the following technologies:
GraphQL, SPA architecture, Encryption/Decryption methodologies, Database technologies, Event-driven architecture, API Gateways, MVVM Patterns, and Service-Mesh technologies.
Preferred:
Demonstrated success leading medium- to large-scale initiatives/transformations
Proven executive experience in strategic planning and budgeting within one or more business groups
R&D mindset and a thirst for knowledge around how industry is changing and how technology like Generative AI is influencing
Proven knowledge of SDLC; good understanding of ITIL v4 Framework
Strong process management, negotiating, influencing and problem resolution skills
Proven ability to effectively prioritize and execute tasks in a high-pressure environment
Experience in business systems and process planning
Knowledge of business environment, service requirements and hospitality culture
Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action
Ability to understand and communicate the lifecycle of technologies and applications and to translate into business strategies for the client organizations
Solid understanding of IT financial structures and ability to manage to corporate financial processes and standards - including drivers of process costs
Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy to understand business terms
CORE WORK ACTIVITIESDeveloping and Managing Application Development Standards, Processes, And Tools
Works with the Enterprise Architecture and Digital Products to lead and facilitate consistency of delivery across client groups
Collaborates with DevSecOps teams to streamline deployment processes, automate testing, and ensure continuous delivery
Promotes agile methodologies and encourage cross-functional teams to embrace iterative development, experimentation, and rapid prototyping
Work with architects to design scalable and future-proof solutions that accommodate growth and changing technology landscapes.
Builds and maintains a standard set of application development tools and processes that will drive consistency and predictability throughout the SDLC for all client groups including:
SDLC standard tools and processes for both waterfall and agile development
Estimating standard tools and processes, incorporating flexibility for small and large projects
Deployment standard tools and processes
Monitors projects for adherence to defined application development processes
Works with IT organization to create broader IT related and corporate standards and policies where necessary
Communicates important application development policy changes that affect service provider and/or Marriott operations
Lead Emerging Technology Strategy and Innovation
Continuously monitor emerging technologies, industry trends, and digital innovations. Collaborate with experts internally and externally to identify opportunities for strategic adoption within the organization.
Explore novel ideas, disruptive technologies, and potential applications within the organization.
Champion pilot programs to test and evaluate emerging technologies (e.g., AI, blockchain, IoT) for their impact on business processes and customer experiences.
Managing Day-To-Day Relationships with IT Teams
Manages application development projects in partnership with Digital – Website Product Leadership, business partners and providers
Provides input into overarching technology roadmaps for Digital – Website Products
Defines and oversees effective reporting to Digital – Website Product Leaders and business stakeholders
Leads project reviews with Digital – Website Product Leadership on application development projects
Provides overall project management of business projects/portfolios
Manages day-to day relationships with all IT teams to promote the delivery of services that meet or exceed the client expectations
Monitors all projects for alignment with defined business case process
Drives timely resolution of escalated service delivery problems and minimizes the impact of any client service delivery issues
Defines, manages, and improves service level reporting for application development
Provides early warning to the appropriate Digital - Website Product leaders and team regarding degraded or missed service levels
Leads application development and maintenance of service provider project management standards and tools
Participates in client portfolio and demand management processes, and engages service providers to promote client satisfaction
Ensures effective software engineering resourcing of engineers across Digital – Website Product teams
Drives talent development and best practices for team
Works with application development service providers
Validates that the service provider(s) performs the services agreed to by the master services agreement in a manner that is consistent with both the spirit and the letter of the agreement
Works with all IT teams to progress the service providers services to match client needs
Facilitates team and service provider compliance with the agreement
Defines and facilitates service levels to meet business needs
Supports the IT organization
Participates in the creation and maintenance of IT’s business strategy and planning
Supports and follows defined IT Governance decision rights, standards and practices
Emphasizes accuracy and effectiveness of estimating and planning management with team
Assists all IT teams with the preparation and monitoring of business/discipline and continent IT budgets
Implementing and Managing Continuous Improvement Program
Implements CMMi or similar metrics to demonstrate continuous improvement and alignment with the industry
Demonstrates continuous improvement through metrics of quality consistency and client satisfaction
Works with application development service providers, IT teams, and business partners to implement continuous improvement activities
Designs and administers project surveys or other feedback processes, to continually improve client satisfaction
California Applicants Only: The salary range for this position is $180,088.00 to $256,215 annually.Colorado Applicants Only: The salary range for this position is $168,523 to $241,997 annually.Hawaii Applicants Only: The salary range for this position is $162.754 to $234,545.00 annually.New York Applicants Only: The salary range for this position is $195,088.00 to $263,923.00 annually.Washington Applicants Only: The salary range for this position is $180,088.00 to $256,215 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus and restricted stock units/stock grants. Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.The application deadline for this position is 10 days after the date of this posting, 04/05/2024.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
