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Local Independent Insurance Agency is looking for a Customer Service Representative to join our team. The ideal candidate will have a strong background in insurance customer service management, exceptional leadership skills, and proficiency in both English and Spanish to effectively communicate with our diverse clientele.
Responsibilities:
1. Oversee the daily operations of the customer service department, ensuring efficient and effective service delivery.
2. Develop and implement customer service policies and procedures to enhance the overall client experience.
3. Handle escalated customer inquiries and complaints, resolving issues in a timely and satisfactory manner.
4. Collaborate with other departments to streamline processes and enhance cross-functional communication.
5. Stay informed about industry trends, regulatory changes, and best practices to ensure compliance and relevance in service delivery.
Qualifications:
1. Minimum of 2-3 years of experience in insurance customer service.
2. Excellent communication skills in both English and Spanish, both verbal and written.
3. Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
Benefits:
1. Competitive salary commensurate with experience plus monthly bonuses.
2. Retirement savings plan with employer match.
3. Paid time off and holiday pay.
4. Professional development opportunities.
The ideal candidate will have experience working in the insurance industry. Licensed is preferred but not required. Willing to train the right candidate.
