POSITION SUMMARY:
We are currently seeking a professional and energetic Customer Service Representative (CSR) with Graphic Design skills to work with our customers and act as a primary contact between our customers and our production staff. The CSR/Graphic Designed candidate must be mature and possess “can do” attitude and be able to work efficiently and effectively in a fast- paced, deadline driven environment. If you are seeking an exciting, customer-facing position that encourages you to help our customers grow their business, we may be the perfect match!
The position is responsible for providing excellent customer communications, estimating, and quoting orders directly to customers, processing and inputting orders with related accounting for payments and follow ups on account receivables, production-planning interface, meeting deadlines and ensuring all quality measures have been verified and confirmed. Their main job function is to work with customers to understand and satisfy their printing, copying and other graphic-related needs.
Experience and Skills:
High school diploma or GED equivalent
3 years of Customer Service and/or Inside Sales experience working with business-to-business customers including handling customer inquiries, preparation of job quotes, and order input.
Computer literate with proficiency in MS Office (i.e. PowerPoint, Word and Excel) and the internet for research purposes.
Have hands-on experience working with Adobe suite of products such as Illustrator, InDesign and Photoshop for a minimum of 2 years and want to advance in this area.
Professional appearance, excellent communication skills and a strong sense of urgency to get things done.
Strong attention to detail and experience in managing multiple projects and deadlines for customer orders in a quality manner.
Ability to prioritize work, work with team members but also work independently with minimal supervision, and follow-up on tasks in a timely fashion.
Ability to maintain a pleasant, out-going demeanor and work in a team environment.
Be both honest and punctual
Working Requirements:
This is not a remote work position. As a manufacturing operation, all staff come to the office each day.
Work closely with the manager in charge for workload distribution as needed
Must be able to repeatedly lift up to 40 pounds.
Must be able to tolerate machine noises.
Must maintain a professional appearance and demeanor.
Must satisfactorily complete all assigned training activities for the position.
As this is an in-person position and as a company-face position, we need your committed presence at the office unless there are approved out of the office activities.
Must have reliable transportation and have a valid driver’s license.
Essential Duties for the position include, but are not limited to, the following:
Develop positive relationships with existing and new customers by learning about, understanding and fulfilling their short- and long-term business needs.
Managing incoming emails, answer in-person and telephone inquiries from customers and prospects, and advise them on the most effective and efficient ways to fulfill their requests.
Responsible for acquiring all required information from customers and prepare estimates and quotes for the customer.
Input customer orders into point-of-sale system and manages orders from data entry through production and delivery to the customer to ensure complete customer satisfaction.
Stay up-to-date on job status on all active orders and addresses customer and production inquiries in a timely manner.
Analyze current accounts to identify additional opportunities to develop new business from existing clients.
Exercise any simple and set up graphics needs but can be prepared to work with some new challenges in this area.
Identify and help develop prospective customers that visit the center.
Revive inactive accounts via outbound telephone contacts.
Provide customer service support for house accounts, as assigned.
Perform all other duties, as may be necessary, from time to time.
