Job Title: Customer Service and Sales Representative
Company Name: Tennis String Theory
Location: Falls Church, VA
About Us: We pride ourselves on creating a positive and inclusive work environment where every team member feels valued and empowered to succeed. Our company culture is built on a foundation of core values that guide everything we do:
1. Customer-Centricity: We are dedicated to exceeding our customers' expectations at every opportunity. Our team members go above and beyond to ensure that each interaction leaves a lasting impression of exceptional service.
2. Integrity: Honesty and transparency are at the heart of our business. We believe in doing the right thing, even when no one is watching, and fostering trust both internally and with our customers.
3. Innovation: We embrace creativity and innovation as catalysts for growth. We encourage our team members to think outside the box, experiment with new ideas, and continuously improve our products and processes.
4. Collaboration: We believe in the power of teamwork and collaboration. By working together, we leverage the diverse talents and perspectives of our team to achieve our common goals and drive success.
5. Continuous Learning: Learning is a lifelong journey, and we are committed to supporting the professional development of our team members. Whether through training programs, mentorship opportunities, or on-the-job experiences, we empower our employees to grow and thrive.
Job Description: We are seeking a dynamic and enthusiastic individual to join our team as a Customer Service and Sales Representative. In this role, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and providing exceptional service. Additionally, you will have the opportunity to drive sales by identifying customer needs and promoting our products or services.
Responsibilities:
Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
Provide product information, pricing, and availability to customers
Process orders, returns, and exchanges accurately and efficiently
Troubleshoot and resolve customer issues to ensure satisfaction
Identify opportunities to upsell or cross-sell products and services to meet sales targets
Maintain up-to-date knowledge of company products, promotions, and policies
Requirements:
Previous experience in customer service and/or sales roles preferred
Excellent communication skills, both verbal and written
Strong problem-solving abilities and attention to detail
Ability to multitask and prioritize in a fast-paced environment
Proficiency with a POS able to use an ipad
A positive attitude and a passion for providing outstanding customer service
Benefits:
Competitive salary
Bonuses
Opportunities for advancement and professional development
Friendly and collaborative work environment
How to Apply: Please submit your resume and cover letter detailing your relevant experience and why you would be a great fit for this position.
We look forward to hearing from you!
