Small Planes Coffee is seeking a well-qualified, enthusiastic candidate to fill the role of Roastery Operations Manager at our coffee roasting facility in Washington DC. Small Planes is a seven-year-old coffee company that is defined by three core values: the relentless pursuit of coffee quality, an authentic commitment to fair and sustainable business practices, and a friendly, accessible approach to customer service.
Job Overview
The Roastery Operations Manager's role is to oversee roastery operations, including managing production and fulfillment of orders across all channels, facility maintenance and cleanliness, customer satisfaction and care, and other overarching responsibilities.
Job Responsibilities
Oversee Roasting and Production Teams
Staff scheduling
Communications and coordination
Roastery protocols and workflow
Create and help implement systems, spreadsheets, tools
HR-related questions, requests, employee satisfaction, reviews
Develop and maintain employee handbook
Facility Maintenance
Equipment maintenance and repair
Supplies, inventory and cleanliness
Storage plan and delivery management
Attention to sustainability and waste streams
Maintain facility to be “ready for visitors” 100% of the time
Customer Satisfaction and Care
Email correspondence including guest recovery and troubleshooting
Special client correspondence and meetings
Delegate customer needs to other staff members as needed
Overarching Responsibilities
Special events and initiatives
Implement systems to reduce waste of green and roasted coffee
Support other roastery teams as needed
Oversee design, website, merchandise
Lead general team meetings, department leadership meetings
Special projects as assigned
Qualifications
Aptitude utilizing tools such as email, Shopify, Cropster, Excel, Google Suite, partner platforms, payroll administration
Knowledge of coffee supply chain, logistics, retail and grocery
Experience in management, delegation and collaboration
Interest in using logical problem-solving to implement and refine production systems.
Self-motivated when working independently.
Effective team player when assisting co-workers.
Professional commitment to maintaining Small Planes’ quality and customer service standards.
Able to lift up to 50 pounds repeatedly
Able to lift up to 70 pounds with assistance
Current driver's license and clean driving record
Please email with a resume as well as the following- (IMPORTANT)
1. Please tell us why you think you would be a good fit for this position and our company in particular. Please provide an example of management, delegation and/or collaboration in a team environment.
2. Tell us a significant experience you've had while making, serving or drinking coffee.
All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or any other discriminating factors.
