Job Title: Roofing Client Care Specialist
Location: Sterling VA
Job Type: Full-Time
About Us:
We are a leading roofing service provider dedicated to delivering high-quality roofing solutions to our clients. We pride ourselves on our commitment to excellence, safety, and customer satisfaction. We are currently seeking a detail-oriented and efficient Service Crew Dispatcher to join our team and ensure the seamless coordination of our service operations.
Job Summary:
The Service Crew Dispatcher is responsible for the efficient scheduling, coordination, and dispatching of roofing crews to various job sites. This role requires excellent organizational skills, strong communication abilities, and the capability to manage multiple tasks simultaneously. The ideal candidate will ensure timely and accurate dispatching to meet customer service expectations and project deadlines.
Key Responsibilities:
Receive customer requests via email and phone.
Create a positive customer experience.
Process requests utilizing industry specific database system (Jobba)
Initiate outbound calls for appointment reminders for service customers.
Gather materials needed for projects. To include ordering and staging.
Coordinate with project managers, field supervisors, and clients to gather job details and requirements.
Perform administrative duties to assist with the overall efficiency of the operation.
Serve as back up to dispatcher.
Qualifications:
High school diploma or equivalent; additional education or certification in logistics, business administration, or a related field is a plus.
Proven experience as a dispatcher, preferably in the construction or roofing industry.
Excellent organizational and multitasking skills.
Exceptional communication and interpersonal abilities.
Proficient in using dispatching software and other computer applications.
Ability to remain calm and composed under pressure.
Detail-oriented with a strong focus on accuracy.
Problem-solving skills and the ability to make quick decisions.
Physical Requirements:
Ability to sit for extended periods while working at a computer. Ability to lift 40lbs.
Occasionally required to visit job sites, which may involve walking and standing for extended periods.
Working Conditions:
Office environment with occasional visits to job sites.
