Train and coach employees on procedures related to the software via in person, videoconference, and webinarBecome a subject matter expert on software applications through self-directed learning while remaining current with the product as updates are madeIdentify and suggest opportunities for operational and product improvementsLiaise between business and technology team members with customer-facing responsibilityReview and follow up internal tickets, tasks, and special projects as assigned by managementProvide project status updates as neededParticipate in software testing as improvements are madeAccountable for projects assigned by senior management related to training customers on softwareCreate training manuals for all customers
