Business Systems Analyst Print (https://www.governmentjobs.com/careers/bocaratonfl/jobs/newprint/4718754) Apply Business Systems Analyst Salary $70,720.00 - $94,952.00 AnnuallyLocation Boca Raton, FLJob TypeFull-TimeJob Number04045DepartmentCity Manager - Admin, IT, MSDivisionInformation Technology 04/02801Opening Date11/05/2024Closing Date11/19/2024 11:59 PM EasternFLSAExemptBargaining Unit X
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. Job DescriptionDo you want to be a part of the team that helps make the City of Boca Raton one of the best places to live, work and play? We provide world class services, parks, beaches, and public safety. This can only happen when the best, brightest, and most committed individuals come to work for our City. We encourage like-minded individuals to apply and be part of our team! Come join us #WorkforBoca ScheduleThis position may be required to work a flexible work schedule that includes weekdays, weekends, and evenings, for occasional on-call support, after-hours projects or upgrades, to ensure continuity of service.General Definition of Work:Reporting to the IT Applications Manager, the Business System Analyst performs professional and technical work in support of enterprise business applications including planning, design, analysis, implementation, configuration, integration, and management of various computer systems for departments and divisions within the City of Boca Raton.Depending on area of assignment, this position may serve as subject matter experts and system owner for major and minor systems; working closely with internal clients, third party vendors, and members of the IT team to ensure continuity of service. Essential Functions
Implements systems and leads development efforts for continuous improvement as needed to ensure continuous service including system updates, upgrades, integrations, process improvement requests, or considering operational changes. Tests and implements technology solutions.
Attends assigned department staff meetings, manages multiple projects, and provides status reports of progress; serves as primary liaison between IT and assigned department
Works closely with assigned departments to create electronic forms and business workflow solutions for improved efficiencies.
Develops and documents business requirements and project plans, participates in enterprise resource planning and provides assessment of future departmental needs
Configures the technical environment, performs system upgrades, and implements or assists in maintaining security of responsible systems. Implements and maintains interfaces to and from other computer systems.
Manages Cloud Application infrastructure and works closely with third parties to ensure system operation and up time. Coordinates and assists testing with third party vendors on software upgrades.
Trains the assigned department uses to be able to successfully use the system, minimize errors, and have knowledge to troubleshoot as needed.
Develops and updates end-user and system documentation; contributes to and maintains compliance with IT system standards
Participates in disaster recovery tests and planning.
Monitors system activities and takes appropriate action to minimize down time. Identifies and troubleshoots issues to provide resolutions.
Works with network team to maintain and upgrade servers that support assigned department
Performs related tasks as required.
Knowledge, Skills and AbilitiesKnowledge of:
Microsoft Desktop systems and the Microsoft Office suite of products.
Microsoft SQL server or similar for functions of defining system integrations, supporting systems, and producing reports
The scope of operations and services performed by assigned department and general City of Boca Raton services
Standard office practices and procedures.
Business English usage and spelling.
Related IT Business Software Systems functions including best practices for product implementation, configuration, diagnostics, troubleshooting, and system documentation
Skilled in:
Communication – both oral and written, especially as related to the communication of technical concepts to non-technical individuals, including preparing technical documentation.
Critical thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Interpersonal skills – communicate and collaborate effectively with team members, assigned departments, and third-party vendors
Microsoft Office Suite products to include Word, Excel, PowerPoint, and Outlook, to an intermediate degree of proficiency.
Writing Composition - write professional and effective letters, memos, emails, reports, support documentation, manuals, and policies.
Ability to:
Establish and maintain effective working relationships with co-workers, vendors, and City officials.
Manage multiple activities simultaneously while maintaining a high degree of attention to detail and prioritize requests to resolve problems.
Work independently or as a part of a team, and to organize and complete projects.
Work a flexible work schedule that includes weekdays, weekends, and evenings, for occasional on-call support, after-hours projects or upgrades, to ensure continuity of service.
Conduct independent research, interpret highly technical documents, draw valid conclusions, develop technological solution, take appropriate actions and/or make appropriate recommendation related to complex IT problems.
Organize data, to think logically, and to analyze issues and propose solutions
Establish and follow detailed work procedures.
Develop system training materials.
Work with system data to prepare complex reports for assigned department.
Minimum and Preferred Qualifications
Bachelors degree from an accredited college or university in Information Technology, Computer Science, or closely related field
PREFERRED QUALIFICATIONS:
Three (3) years of experience in application administration for a large organization
One (1) year of experience in business process management workflows using tools such as SharePoint, Laserfiche, or similar workflow software
One (1) or more certification in IT specialty such as business process design, data science, security, cloud computing, project management, and/or Oracle
Additional experience is accepted as a minimum requirement in lieu of the postsecondary degree on the following basis: additional four (4) years in lieu of the bachelor’s degree, and additional two (2) years in lieu of an associate degree.POST OFFER PRE-EMPLOYMENT SCREENING REQUIREMENTS:Final offer and employment are contingent upon successful completion of the following post-offer, pre-employment screening items:
Criminal Background Check
Employment Verification
Education Verification
Certification/License Verification
When assigned to Police Services, additional screening requirements include:
FDLE/CJIS background check and security exam
Polygraph examination
Fingerprinting
The City of Boca Raton is an Equal Opportunity (https://www.myboca.us/1226/Equal-Employment-Opportunity) , Inclusive, Veteran's Preference Employer and Drug Free Workplace. It is the policy of the City of Boca Raton to prohibit discrimination on the basis of race, color, religion, gender, gender identity or expression, marital status, age, national origin, disability, pregnancy, familial status, sexual orientation, genetic information, or any other status or condition protected by applicable federal, state or local laws.
BENEFITS SUMMARYFull-Time Non-Bargaining EmployeesANNUAL LEAVE: Shall accrue prior to an employee attaining permanent status in the classified service, and may be used after six (6) months of employment at the sole discretion of the Department Head, but it shall not be paid out upon resignation or termination unless the employee has attained permanent status (one full year). The maximum accrual is 360 hours.Year of Service Accrual 0 to 5 full years 8 hours per month 5 to 10 full years 10 hours per month 10 to 15 full years 12 hours per month 15 full years and over 14 hours per month CASH OUT OF ANNUAL LEAVE: Employees who have attained permanent status shall be permitted to cash out up to forty (40) hours of accrued and unused Annual Leave, either in a single lump sum payment or two or more partial payments, each fiscal year.SICK LEAVE: 8 hours per month. Any hours in excess of 960 will be paid off annually at 50%. Upon retirement, employees with a minimum of 5 years continuous service will receive 50% of sick leave balance. Termination for reasons other than retirement shall be entitled to payment for accrued, but unused sick leave, as follows:Years of service Percentage Less than 2 full years 0% 2 to 5 full years 10% 5 to 10 full years 20% 10 full years or more 30% Retirement (normal, early or disability) 50% HEALTH INSURANCE (Premiums): Employee Medical (Base Plan) - Paid 100% by City. Employee contributions are required for the buy up employee coverage plans. Employee Dental (DHMO or Basic PPO Plan) & Vision (Basic Plan) paid 100% by City. Employee contributions are required for the Employee + Dependent(s) for the Medical, Dental, & Vision Plan.CONTINUOUS SERVICE BENEFIT: As of December 1 each year - Paid during the month of December.Year of Service Benefit 5 to 10 full years $600 annually 10 to 15 full years $800 annually 15 full years and over $1,100 annually RETIREMENT PLANS: The two pension/retirement options are listed below:
An option to enroll in a Defined Contribution Retirement Plan. The Defined Contribution Retirement Plan will not require a mandatory contribution. The City will contribute seven (7%) percent of the annual base wages annually. The vesting period for this plan shall be one (1) year from date of hire in the classified service, which coincides with your one-year probationary period.
An option to enroll in a Defined Benefit Retirement Plan option is available. There is a ten (10) year vesting period with a multiplier of 2.00% at normal retirement and a mandatory seven and three-quarters (7.75%) percent employee contribution.
The two (2) options will be fully explained prior to an irrevocable selection.
Optional: 457 Deferred Compensation Savings Plan is available.HOLIDAYS: 14 per year: 11 recognized holidays and 3 floating days which are allocated for the fiscal year beginning October 1, to all 8 hour per day employees. Employees hired between October 1 and March 31 shall receive 3 floating holidays. Employees hired between April 1 and September 30 shall receive 1.5 floating holidays. Floating holidays must be used within the fiscal year. Non-task employees working 10-hour days receive 10, 10-hour paid holidays but do not receive floating holidays.FUNERAL LEAVE: Up to 3 workdays - In State; Up to 5 workdays - Out of StateTUITION REIMBURSEMENT: Full-time employees are eligible for tuition reimbursement as outlined in the City’s Tuition Reimbursement Policy which is available in Human Resources and subject to the availability of departmental funds.MILITARY LEAVE: Members in military reserve units who attend annual training are entitled to paid leave not to exceed 30 days each calendar year.EAP: Employees, spouses, and eligible dependents have access to five (5) face-to-face sessions with a counselor through Cigna's Employee Assistance Program (EAP). Services include assistance with legal, financial, parenting, elder care, pet care, and identity theft.
