Description We are offering a contract for a Technical Support Specialist role in the industry, located in Boca Raton, Florida. As a Technical Support Specialist, you will provide assistance to our customers, installers, and distributors who need help with our products. This role involves a variety of tasks, including troubleshooting system and network issues, facilitating new customer activations, and maintaining communication with internet companies to ensure proper configuration of modems and routers.Responsibilities: Answer technical support calls and resolve issues promptly Assist customers, installers, and distributors with the use of company products, including troubleshooting system and network problems Facilitate new customer activations and perform data entry into the company server Maintain communication with Internet companies to ensure that modems and routers are configured correctly to work with company products Handle additional technical support tasks as directed Ensure accurate and efficient processing of customer credit applications Maintain accurate customer credit records Monitor customer accounts and take appropriate actions as necessary Resolve customer inquiries in a timely and efficient mannerRequirements Proficiency in providing technical support to customers, resolving issues effectively. Demonstrated experience in the field of technical support. Strong customer service skills, with the ability to maintain a customer-focused approach in challenging situations. Basic troubleshooting skills, including the ability to diagnose and resolve technical issues. Proven ability to resolve customer issues promptly and effectively. Excellent communication skills, both written and verbal. Ability to work effectively in a team and independently. Strong problem-solving skills and attention to detail. Willingness to stay updated with the latest technology trends and developments. Ability to handle multiple tasks simultaneously and meet deadlines. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
