Description We are offering a short term contract employment opportunity for a Customer Service Representative 3 located in Doral, Florida. In this role, you will be interacting with customers to provide information and resolve complaints about our products and services. You will be responsible for handling both inbound and outbound customer interactions, and ensuring accurate documentation of customer queries and complaints.Responsibilities: Respond to customer inquiries regarding our products and services. Handle customer complaints, offer solutions, and conduct follow-ups as needed. Refer customers to appropriate resources such as inbound sales, billing, and technical support. Monitor customer accounts and take necessary actions based on account activity. Conduct data entry tasks and utilize internal databases to answer customer questions. Write non-technical internal and external documentation. Maintain accurate customer records, including tracking of customer interactions and queries. Determine customer eligibility for technical support and transfer requests to technical support queues as necessary. Follow-up on customer inquiries regarding orders, shipment tracing, returned goods, etc. Document customer concerns and forward complaint trends to appropriate departments. Requirements Proficiency in Customer Service is required Must possess Data Entry skills Familiarity with Office Functions Experience in providing Technical Support Proficiency in Microsoft Word Experience working with Databases Familiarity with About Time software Experience with Billing processes Knowledge of Shipping Functions Ability to handle Complaints effectively Proficiency in Microsoft PowerPoint Strong Interpersonal Skills Excellent Written Communication skills Ability to resolve Customer Complaints Familiarity with various Computer Programs Experience with Technical Documentation Ability to manage Queues effectively Experience in Inbound Sales Ability to perform Photocopying and Scanning documents Must possess strong problem-solving skills. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
