Req ID: RQ190157Type of Requisition: RegularClearance Level Must Be Able to Obtain: Top Secret/SCIPublic Trust/Other Required: SSBI (T5)Job Family: Information Systems ManagementSkills:Computer Systems,Information Systems,Information Technology (IT),Information Technology (IT) Infrastructure,People ManagementCertifications:Security+ - CompTIAExperience:5 + years of related experienceUS Citizenship Required:YesJob Description:Information Systems Sr ManagerTransform technology into opportunity as an Information Systems Sr Manager with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.At GDIT, people are our differentiator. As an Information Systems Sr Manager, you will help ensure today is safe and tomorrow is smarter. Our work depends on Information Systems Sr Manager joining our team tospecialize in identifying and diagnosing issues and problems. The Information Systems Sr Manager serves as the point of contact to support service users and customers reporting issues, requesting information, access, or other services. The Information Systems Sr Manager specializes in delivering customer service through multiple channels including human, digital, self-service, and automated tools. Supports problem identification and resolution. Has the ability to identify, and diagnose issues, and problems, as well as provide solutions.HOW AN INFORMATION SYSTEMS SR MANAGER WILL MAKE AN IMPACT
Manages employees engaged in providing information system solutions and technical support in one or more functional areas.
Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
Handle critical IT tasks and systems to provide critical services to the customer and enable them to achieve a technological advantage
Design, organize, modify, and support an organization’s computer systems, including operating systems, business applications, security tools, web servers, email systems, and user hardware (laptops, PCs).
Work with internal and external partners to communicate project status, activities, and achievements
Acts as the routine contact point, receiving and handling requests for support.
Responds to a broad range of service requests for support by providing information to fulfill requests or enable resolution.
Provides first-line investigation and diagnosis and promptly allocates unresolved issues as appropriate.
Assists with the development of standards, and applies these to track, monitor, report, resolve, or escalate issues.
Contributes to the creation of support documentation
WHAT YOU’LL NEED TO SUCCEED:● Education: BA/BS in Information Technology related field or the equivalent combination of education, technical training, or work/military experience.● Required Experience: 5+ years of related experience● Certification Requirements: DoD 8570.01 certification required – Security+, or higher● Security Clearance Level: Must have fully adjudicated Secret security clearance, with the ability to obtain a TS/SCI● Location: On Customer Site● US Citizenship RequiredGDIT IS YOUR PLACE:● 401K with company match● Comprehensive health and wellness packages● Internal mobility team dedicated to helping you own your career● Professional growth opportunities including paid education and certifications● Cutting-edge technology you can learn from● Rest and recharge with paid vacation and holidaysThe likely salary range for this position is $136,000 - $184,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
