Job Description:
We are looking for a highly motivated and customer-oriented Bilingual Call Center Agent fluent in either Spanish or French to join our dynamic team. In this role, you will be responsible for providing exceptional customer service by assisting clients with a variety of inquiries, offering solutions, and ensuring a positive experience. Your ability to communicate effectively in either Spanish or French will be vital in helping us cater to a diverse customer base. The ideal candidate will be professional, empathetic, and able to multitask in a fast-paced environment.
Key Responsibilities:
-Handle inbound calls from customers, addressing their inquiries and providing support in either Spanish or French.
-Resolve customer issues, concerns, and complaints efficiently while maintaining a friendly and professional demeanor.
-Provide accurate and up-to-date information regarding products, services, account details, or technical support.
-Document all customer interactions in the system, ensuring detailed records of conversations and follow-up actions.
-Assist customers with troubleshooting, processing requests, and offering solutions to enhance their experience.
Requirements:
-RECENT experience in a call center role.
-MUST HAVE experience working in an office or cubical setting.
-Excellent communication skills, both verbal and written, in all languages.
-Ability to handle multiple tasks and manage time efficiently in a fast-paced environment.
-Empathy and patience when dealing with customers.
-Ability to work Independently
-Proficient with basic computer applications and call center software.
-High school diploma or equivalent
-Ability to work flexible hours, including evenings or weekends, as required.
How to Apply: Candidates MUST submit their resume to the email below.
Noelia@ariastaffing.com
