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Job Title: Clinical and Documentation QA Coordinator - Temporary AssignmentLocation: Jacksonville, FLDepartment:TrainingFLSA Status:Non-Exempt; Regular Full Time;Reports to: Training ManagerPosition SummaryUnder the supervision of the Training Manager, the Clinical and Documentation QA Coordinator (QA Coordinator) is responsible for the timely completion and management of Century’s Quality Assurance (QA) and Quality Improvement (QI) processes to include clinical documentation evaluation, addenda request tracking, and quantifiable training and remediation recommendations.Responsibilities:
Performs clinical evaluations on medical and trauma transports (BLS, ALS, and SCT) in accordance with Century’s QA/ QI processes
Ensures quality clinical care, operational efficiency, and compliance within approved procedures and guidelines
Identifies, tracks, and develops evidence-based proposals for global training initiatives and in-service educational opportunities
Maintains communication platform and transparency within QA/QI team and Training Manager regarding expectations and responsibilities
Acts as liaison between field crews and departments such as Operations, Business Development, and Medical Directors
Ensures QA targets are met via monitoring of QA completion rates, outstanding QA responses, and addenda requests
Researches and resolves communication “bottlenecks” between field staff and QA/QI team
Participates in all New Hire Orientation and ongoing Annual Training initiatives
Other duties as assigned
General Requirements
Accurately completes detailed forms, projects, and reports as assigned
Excellent attention to detail, organizational skills, willingness to learn, and strong team player
Dependable (attendance, quality of work, timeliness, etc.)
Minimum Qualifications
High school diploma or equivalent
Valid State of Florida Paramedic or Registered Nurse (RN) license
Minimum of two (2) years recent Quality Assurance / Quality Improvement experience in a healthcare setting
Advanced proficiency of Microsoft Office Products (Word, Excel, PowerPoint)
Excellent verbal and written communication - including interpersonal and relationship building skills
Ability to read, write, and understand English
Ability to multi-task, prioritize, and track multiple projects/tasks
Preferred Qualifications
Critical Care Paramedic certification
Advanced Cardiac Life Support (ACLS)
Pediatric Advanced Life Support (PALS)
Prehospital Trauma Life Support (PHTLS)
Experience with Zoll RescueNet TabletPCR
Knowledge of ambulance billing and coding processes
Certified Ambulance Documentation Specialist (CADS)
Physical & Mental DemandsThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.While predominately an office position, this position will require some time working side-by-side with field employees. While working side-by-side with field personnel, the Clinical and Documentation QA Coordinator is encouraged to assist field personnel, as they are able, within their clinical scope of practice, and in accordance with the company’s Medical Standard Operating Guidelines (MSOG).Work Environment (Office Specific)While working in the office environment, temperatures are typically comfortable and noise level is low to moderate.
Working Conditions: 85% in normal office conditions without extreme exposure, 15% exposure to heat/cold/rain
Essential Physical Tasks: 85% sit, walk under non-physically stressful conditions, 15% run, walk up and down stairs, ramps, across ground with unpredictable items in path
Heavy computer usage requiring frequent repetitive hand movements
Ability to sit for extended periods of time
Must be able to hear and communicate clearly in person and over the telephone
Coordinate multiple tasks simultaneously
Collect, interpret, and/or analyze complex data and information
Understand and respond to a diverse population
Utilize fine motor coordination, clear speech, and good visual acuity
While working in the field, the employee frequently works near moving mechanical parts, in high, precarious places, in inclement weather conditions, and with hazards. Employees may potentially be exposed to wet and/or humid conditions, fumes, airborne particles, toxic or caustic chemicals, extreme heat, risk of electrical shock, and vibration. The noise level in the field work environment could be high.
