Clinical & Documentation QA Coordinator-Temporary Assignment

Clinical & Documentation QA Coordinator-Temporary Assignment

05 May 2019

Clinical & Documentation QA Coordinator-Temporary Assignment

Job Title: Clinical and Documentation QA Coordinator - Temporary AssignmentLocation: Jacksonville, FLDepartment:TrainingFLSA Status:Non-Exempt; Regular Full Time;Reports to: Training ManagerPosition SummaryUnder the supervision of the Training Manager, the Clinical and Documentation QA Coordinator (QA Coordinator) is responsible for the timely completion and management of Century’s Quality Assurance (QA) and Quality Improvement (QI) processes to include clinical documentation evaluation, addenda request tracking, and quantifiable training and remediation recommendations.Responsibilities:

Performs clinical evaluations on medical and trauma transports (BLS, ALS, and SCT) in accordance with Century’s QA/ QI processes

Ensures quality clinical care, operational efficiency, and compliance within approved procedures and guidelines

Identifies, tracks, and develops evidence-based proposals for global training initiatives and in-service educational opportunities

Maintains communication platform and transparency within QA/QI team and Training Manager regarding expectations and responsibilities

Acts as liaison between field crews and departments such as Operations, Business Development, and Medical Directors

Ensures QA targets are met via monitoring of QA completion rates, outstanding QA responses, and addenda requests

Researches and resolves communication “bottlenecks” between field staff and QA/QI team

Participates in all New Hire Orientation and ongoing Annual Training initiatives

Other duties as assigned

General Requirements

Accurately completes detailed forms, projects, and reports as assigned

Excellent attention to detail, organizational skills, willingness to learn, and strong team player

Dependable (attendance, quality of work, timeliness, etc.)

Minimum Qualifications

High school diploma or equivalent

Valid State of Florida Paramedic or Registered Nurse (RN) license

Minimum of two (2) years recent Quality Assurance / Quality Improvement experience in a healthcare setting

Advanced proficiency of Microsoft Office Products (Word, Excel, PowerPoint)

Excellent verbal and written communication - including interpersonal and relationship building skills

Ability to read, write, and understand English

Ability to multi-task, prioritize, and track multiple projects/tasks

Preferred Qualifications

Critical Care Paramedic certification

Advanced Cardiac Life Support (ACLS)

Pediatric Advanced Life Support (PALS)

Prehospital Trauma Life Support (PHTLS)

Experience with Zoll RescueNet TabletPCR

Knowledge of ambulance billing and coding processes

Certified Ambulance Documentation Specialist (CADS)

Physical & Mental DemandsThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.While predominately an office position, this position will require some time working side-by-side with field employees. While working side-by-side with field personnel, the Clinical and Documentation QA Coordinator is encouraged to assist field personnel, as they are able, within their clinical scope of practice, and in accordance with the company’s Medical Standard Operating Guidelines (MSOG).Work Environment (Office Specific)While working in the office environment, temperatures are typically comfortable and noise level is low to moderate.

Working Conditions: 85% in normal office conditions without extreme exposure, 15% exposure to heat/cold/rain

Essential Physical Tasks: 85% sit, walk under non-physically stressful conditions, 15% run, walk up and down stairs, ramps, across ground with unpredictable items in path

Heavy computer usage requiring frequent repetitive hand movements

Ability to sit for extended periods of time

Must be able to hear and communicate clearly in person and over the telephone

Coordinate multiple tasks simultaneously

Collect, interpret, and/or analyze complex data and information

Understand and respond to a diverse population

Utilize fine motor coordination, clear speech, and good visual acuity

While working in the field, the employee frequently works near moving mechanical parts, in high, precarious places, in inclement weather conditions, and with hazards. Employees may potentially be exposed to wet and/or humid conditions, fumes, airborne particles, toxic or caustic chemicals, extreme heat, risk of electrical shock, and vibration. The noise level in the field work environment could be high.

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