Job Description
As a field technician, you will help support one client with all manner of IT troubleshooting, maintenance and project execution. You will work closely with the client to meet their requirements and IT solution needs.
Responsibilities
· Conduct onsite proactive and reactive desktop and network support.
· Quickly responds to phone calls or emails for technical support
· Install, test, and troubleshoot application software
· Provides technical support; identify, diagnose and resolve problems for clients that includes hardware, software and network related issues.
· Use incident management system to properly communicate, document, track, resolve, and escalate issues
· Collaborate with team members to ensure high levels of customer support and satisfaction
· Educate users on applications and resolutions in a prompt and professional manner
· Maintains proper client documentation related to their networks, software and equipment.
· Troubleshoot low voltage cabling
· Provide off-hours coverage with on-call rotation as needed
Technical Requirements
· Knowledge of Microsoft Windows including configuration, driver installation, and general troubleshooting
· Advanced knowledge of Microsoft Office 365
· Knowledge of networking in a Microsoft environment (TCP/IP, DHCP, etc.)
· Knowledge of PC hardware and repair
· Knowledge of Active Directory
· Knowledge of Windows file-sharing and permissions
· Knowledge of RMM tools
· Knowledge of Anti-virus, Anti-spam and Anti-malware
Environment
You will be working at client sites as well as from home. A broadband internet connection is required, with minimal speeds of 25/5. You will be required to be logged into a video chat during work hours to collaborate with staff. And have the ability to wire in your VoIP phone.
Schedule:
Monday to Friday
Nights and weekends on Call
Experience:
customer service: 1 year (Preferred)
Technical Support: 2 years (Preferred)
Please email a resume to be considered. Emails with no resumes will be ignored.
