ensuring a positive first impression and a smooth dining experience by managing reservations, wait times, and assisting with other tasks as needed.
Here's a more detailed breakdown of the Hostess/Host job description:
Key Responsibilities:
Greeting and Seating Guests:
Warmly welcome guests upon arrival and direct them to their assigned tables.
Managing Reservations:
Handle phone reservations, confirm bookings, and manage the seating chart to optimize efficiency.
Providing Wait Times:
Accurately inform guests about potential wait times and offer alternative options if necessary.
Maintaining a Clean and Organized Host Station:
Ensure the area is tidy and well-stocked with necessary supplies.
Assisting with Special Requests:
Help guests with specific needs or requests, such as dietary restrictions or seating preferences.
Side Work:
May include tasks like setting tables, bussing tables, or assisting with other duties as assigned by management.
Customer Service:
Provide friendly and efficient service, addressing guest concerns and ensuring satisfaction.
