We have a unique opportunity for an ambitious, highly analytical professional to develop essential dashboards and provide fact-based insights and sound recommendations that are critical for the successful development and delivery of Client Services. As part of the Go-To-Market Services (GTMS) Business Strategy and Operations team, you will partner with the Client Services senior leadership team (LT), as well as our partners in Product, Sales and Finance. You will lead the analysis, preparation, and presentation of insights that support business operations, identify opportunities to improve operational infrastructure and efficiency, and focus on commercializing services for our clients.Essential FunctionsThe successful candidate will apply a diverse skillset and deliver on the following responsibilities:Develop robust GTMS Productivity Dashboards to enhance the LT’s ability to deploy resources to the highest-impact initiatives and measure performance metrics.Partner to develop Objective and Key Results (OKR) views for GTMS LT, leveraging direct access to the new Global Client Services OKR Reporting Suite.Deploy standardized reporting for Client Onboarding and Implementations, Client Resolution, and Client Success teams; establish baselines; and work with leaders to drive adherence to standards.Develop Annual Operating Plan (AOP) baselines and growth models for GTMS leaders.Generate insights that help prioritize and accelerate Visa's growth, strengthen stakeholder engagement, and lead priority initiatives by scoping data and dashboard requirements.Lead engagements on new client service offerings and analyze the value these services deliver for Visa’s clients.Perform quantitative and qualitative analyses to develop practical, actionable solutions addressing emerging customer needs; identify issues, gaps, trends, and growth opportunities aimed at delivering profitable and sustainable results.Contribute to the strategy and implementation of key initiatives that generate revenue for Visa and/or reduce operational debt.Develop and maintain effective tracking dashboards to monitor operational performance, KPIs, and progress toward targets and strategic objectives.Mentor team members on projects and help train core business development skills, including presentation preparation, financial modeling, and partner communications.Collaborate with product, sales, and other matrixed functions to facilitate the sharing of critical business and client information, enabling aligned decision-making and superior execution of business objectives.Assist in developing presentations for executive review, as well as executive communications.This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
