Role OverviewThe Manager of Senior Case Management (Negotiations & Settlements) is a high-impact leadership role responsible for driving team performance, settlement outcomes, and operational excellence within the firm’s personal injury practice. This position oversees a team of senior case managers and is accountable for meeting aggressive settlement targets, maintaining high-quality client service, and building a scalable, results-driven department.This role is fully on-site in Miami Lakes and is designed for a leader who thrives in a fast-paced, performance-focused environment and is motivated by accountability, measurable results, and team development.Key ResponsibilitiesLead, manage, and develop a high-performing team of senior case managersDrive monthly settlement performance and ensure achievement of departmental KPIs and targetsConduct regular one-on-one meetings, coaching sessions, and performance evaluationsMonitor pipeline, case progression, projections, and closing outcomesHold team members accountable to productivity, quality, and client service standardsOversee the full lifecycle of case management, including client communication, negotiations, documentation, and settlementsHandle escalated client matters and ensure timely, professional resolutionAnalyze performance data and generate reports to identify trends and improvement opportunitiesImplement and maintain quality control standards through audits and process oversightIdentify operational gaps and drive workflow improvements and efficienciesDevelop internal talent, build leadership capability, and support succession planningParticipate in hiring, onboarding, and training of new team membersEnsure compliance with firm policies, legal standards, and internal proceduresWork EnvironmentFull-time, on-site position based in Miami Lakes, FLFast-paced, high-performance environment with measurable goals and accountability standardsCollaborative team setting with a strong focus on results, continuous improvement, and client outcomesRequires the ability to manage multiple priorities and adapt to changing business needsOccasional weekend availability may be required for training or business needsBenefitsCompetitive salary ($85,000 – $125,000 annually) plus BONUSPerformance-driven environment with opportunities for advancementProfessional development and leadership growth opportunitiesCollaborative and high-impact team cultureOpportunity to play a key role in a growing, nationally expanding law firmApplication ProcessApplications are open to qualified candidates with relevant legal or insurance experience.This position is ideal for experienced case management leaders seeking to contribute to a high-impact personal injury law firm with a strong focus on client service, operational excellence, and settlement performance.
