Job Summary
The corporate sales support role is a vital position within Westgate, responsible for facilitating trade agreements between owners with similar inventory, commonly referred to as double decks. This role plays a crucial part in resolving inventory issues and ensuring customer satisfaction through effective trades and proactive communication. The successful candidate will possess strong negotiation skills, attention to detail, and the ability to collaborate with various stakeholders.Additionally, the candidate must embody and adhere to the following core company values:IntegrityPassionWork EthicEssential Duties and ResponsibilitiesIdentify owners with double-deck inventory and match them for mutually beneficial trades.Maintain accurate and up-to-date records of double-deck trades, ensuring proper documentation and compliance with trade policies.Liaise with owners who have been promised other properties through even-trade option letters.Coordinate necessary actions to fulfill commitments outlined in option letters, ensuring compliance with trade agreements and customer satisfaction.Collaborate with relevant teams to identify and resolve inventory discrepancies.Work closely with the customer support team to address customer satisfaction concerns related to trades.Provide timely and satisfactory resolutions to customer issues, enhancing the overall customer experience and maintaining strong relationships.Communicate trade progress, inventory availability, and customer satisfaction matters effectively to internal teams and management.Collaborate with cross-functional teams such as sales, trade, and customer support to ensure alignment and achieve desired outcomes.Propose and implement solutions to enhance efficiency, effectiveness, and accuracy in trade facilitation and inventory management.
