This Customer Service Representative is expected to provide our vacation package customers with excellent and professional customer care.
Requires a high school diploma or equivalent and 1-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within the travel industry. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment.
Responsibilities and Duties
Greet customers warmly and ascertain the reason they are calling.
Resolve customer complaints via phone or email
Assist with placement of vacation reservation requests.
Advise on company information.
Answer questions about terms of sale.
Act as the company gatekeeper.
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered.
Data Entry to open or close call records.
Compile reports on overall customer satisfaction.
Read from scripts.
Qualifications and Skills
Computer Skills
Product Knowledge
Phone Listening Skills
Multitasking
Patience
Positive Attitude
Attention to Detail
People Oriented
Problem Solving
Organizational Skills
Adaptability
Ability to Work Under Pressure
Benefits
Weekly Pay
Excellent bonus structure
Daily Cash Spiffs
Paid Training
Fun working environment at a legitimate 15 year old company
Full Benefits, Health, Dental & Vision are available after 60 days
We provide complimentary coffee all day
We provide lunch twice a week
Job Type: Full-time M - F 9am to 5pm, No evenings or weekends
Pay: $12.00 per hour
Please call Sherry at 407-720-7881 to schedule an interview. Email resume to jobs@qmgfl.com
