Clinical Transformation ManagerWe challenge you to lead our growing Customer Success Organization with a focus on driving clinical transformation. You will lead all aspects of clinical optimization services supporting design, workflow, testing, validation, and the change management cycles. You will collaborate with business leaders from commercial/sales, operations, innovation, services, IT, marketing and other areas committed to scaling disruptive technologies such as Clinical Insights Manager, Patient Avatar, Telemetry, Imprivata, and more. You will lead a team of clinical experts focused on iterating, testing, and scaling new workflows and professional services with our customers, resulting in effective solution adoption and consumption.Your role:
Leverage Philips Patient Monitoring and Informatics portfolio to drive adoption of disruptive technologies
Develop programs, leveraging core technologies, that scale clinical workflows to drive patient safety, quality and operational efficiencies
Develop and scale a Philips Point of View (POV) to share best practices on workflows that accelerate the adoption of our advanced technologies
Harmonizing clinical services portfolio to drive clinical optimization to accelerate customer adoption and overall organizational maturity.
Collaborate and test new workflows, in partnership with the business unit, at our customer sites.
Focus on continuous improvement in healthcare delivery and patient-centered care
Ability to manage, guide, and lead the organization through change processes
Design and execute an operating model focused on building product level expertise to scale offers and impact business outcomes.
Build a revenue generating business model focused on clinical consulting offers (expected growth to $15M - $20M by end of 2026)
Effectively develop and implement strategies to achieve growth with scaling new ways of working, in partnership with the Business Unit, Commercial/Sales, Services, Product Management, etc.
Lead a team of clinical experts focus on care areas such as mid – low acuity settings (Tele, MedSurg, ICU) focused improving clinical outcomes, and delivering value
Translating professional services opportunities into tangible revenue growth. Quickly processing complex information to take advantage of early opportunities and longer-term strategies.
Determining avenues of growth and ensuring programs are launched in a meaningful, relevant manner
Setting the vision and roadmap for growth in the US market—and sharing openly with global partners for potential applications in rest of world market (HPM focus)
Interfacing with customer executives and clinicians to position our services and represent the organization; be heavily engaged in early services delivery ensuring the quality of the customer experience
Building a team committed to being a learning organization—supporting a culture of learning and goals related to sharing information
You're the right fit if:
10+ years of experience in healthcare services delivery, professional services, clinical transformation, or consulting
Demonstrated experience of developing and scaling clinical transformations
Demonstrated quantitative skills
Lean, Six Sigma
Strong change management experience
Experience leading a remote team
Bachelor's degree (preferred in Business Administration, Nursing, Business or other related discipline)
Leadership skills—able to influence change and move teams forward
Health Informatics background
Financial acumen: Leading revenue generating teams and experience managing a P&L
Solid understanding of the healthcare landscape and current trends/priorities/regulations impacting the market
Knowledge of Integrated Delivery Systems and the approach to clinical strategy, performance improvement, and processes to drive outcomes
Advanced computer skills – proficiency in Microsoft Office, including Excel, PowerPoint and Word
Willingness for ongoing development regarding market and clinical trends
Willingness to travel overnight 40% of the time
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.About PhilipsWe are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.#LI-PH1#LI-RemoteIt is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.Equal Employment and Opportunity Employer/Disabled/Veteran
