Job Description:
Nexmos Design is seeking a proactive and detail-oriented Customer Support Assistant to join our Orlando, FL team. In this role, you will provide outstanding support to our clients, ensuring their inquiries and concerns are addressed effectively and efficiently. As a key point of contact, you will play a vital role in maintaining client satisfaction and enhancing their overall experience with Nexmos Design.Responsibilities:Respond promptly to customer inquiries via email, phone, and live chat.Assist customers with product or service-related questions, troubleshooting, and guidance.Maintain accurate and organized records of customer interactions and resolutions.Collaborate with internal teams to address customer needs and provide timely solutions.Escalate complex issues to the appropriate departments and ensure follow-through.Monitor and report recurring customer concerns to improve service processes.Deliver a high level of professionalism and positivity in all customer interactions.
