Job Description:
We are seeking a detail-oriented and proactive Customer Support Assistant to join our team. This role is essential in maintaining strong customer relationships and ensuring the timely resolution of inquiries. As a Customer Support Assistant, you will act as a liaison between the company and its clients, offering excellent service and problem-solving assistance.Responsibilities:Assist customers with inquiries regarding products, services, and order statuses.Respond to customer queries via phone and email in a professional and timely manner.Maintain accurate records of customer interactions and transactions.Collaborate with other departments to resolve customer issues and improve service quality.Provide detailed information about product features, availability, and pricing.Process returns, exchanges, and refunds in accordance with company policies.Follow up with customers to ensure satisfaction with resolutions.Contribute to improving internal processes and procedures. 
