What you will do:
This position is fully responsible for the organization and operation of the Technical Support Services function for the branch.
How you will do it:
 Provide technical support of York product to customers in regard to installation, application, service problems, and performance issues either by phone or on-site.Support branch personnel in application and technical information of previous, current, and new products.Comfortable facilitating training for HVAC contractorsSupervise, monitor, and fulfill warranty obligations on the UPG product line.Develops, assembles and/or facilitates technical, service and/or products training for Contractors.Assist branch personnel in determination of necessary parts inventory for new products or parts relative to service letters.Resolution of customer complaints, working with the dealer, the consumer, and factory customer relations towards highest possible resolution satisfactory to all parties.Advise and distribute as necessary Service and Service-Tips letters.
  
