David Weekley Homes is seeking a Warranty Service Manager to join our Orlando team. This position requires someone who is a self-starter able to work independently as well as work closely with customers, builders, and sub-contractors in a fast-paced environment while achieving high levels of customer satisfaction.Warranty Service Manager's (WSM's) resolve warranty calls made by David Weekley Homeowners by visiting the home to inspect the issue, determine if it's eligible under warranty and work with customers and subcontractors to resolve the issue quickly.  WSM's are responsible for warranty resolution in multiple communities to which they are assigned and work primarily from their vehicle and in or around customers' homes.Responsibilities include:Coordinate and schedule all other repairs with contractors and customersFollow up, inspect and ensure completion of all repairsHold contractors accountable for resultsInstruct customers on how to maintain their homes, as well as communicating what items are not warrantableManage your budgetPerforming minor repairsHandle multiple tasks, as well as projects within designated timeframesThe ability to say "no" and overcome objections in a professional mannerResponsible for achieving high levels of customer satisfaction
