OverviewJoin Our Team as a Post Event Manger of Janitorial Services!An ABM Onsite Post Event Manager for the Sports & Entertainment Vertical Market is responsible for the operational and financial success of his/her project. This person leads a diverse team, engages in regular client interaction, ensures quality services are provided at the site in alignment with contractual agreements and budgetary requirements, achieves operational and financial goals, plans and directs activities to promote project profitability, meets financial objectives by controlling expenses, retaining current customer(s), and expanding billable services.Project Management & Client Relations
Work with Project Manager to develop work plans to provide services in a timely, cost-effective manner and ensure contract provisions are met
Provide customer with information regarding additional services available at ABM
Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback
Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention
Inform Project Manager of status of work; identify potential issues and recommend appropriate action
Keeps Project Manager informed of business issues impacting effectiveness of project; promptly escalates serious issues to Project Manager
Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work)
Excellent customer service skills to ensure customer retention, enhance service delivery and sell services
Report accidents and property damage in an accurate and timely manner.
Employee Relations and Supervision
Works closely with frontline personnel to meet customer requirements; determines training requirements and identifies sources meet training and development needs
Recommend staffing levels; work with Project Manager and HR to hire, train and evaluate staff
Understand applicable union contracts and develop effective working relationship with local labor unions
Enforce ABM and client policies and procedures through mentoring and coaching of field personnel
Performs other duties as assigned or requested
Minimum Requirements
Bilingual (Spanish/English) a plus
1-2 years of Supervisor experience
1-2 years of customer service experience
Working knowledge of janitorial equipment
Working knowledge of OSHA required processes
Intermediate level of Microsoft programs
Valid State Driver's License for business travel
A passion for serving others and helping others to succeed.
Excellent personal organization skills and exceptional planning skills to avoid reactional situation(s).
Excellent follow-up and an eye for detail.
Anticipates problems and proactively implements preventative action plans.
Flexibility to respond to urgent client requests on evenings and weekends when necessary.
Technical savvy and ability to use MS Office Suite, Smart Phones, Internet and other job-related applications.
Excellent verbal and written business communication skills.
Excellent relational skills and experience dealing with union environment.
Understanding of the service industry practices, process and trends.
If you’re ready to lead a team to success and make a meaningful impact, apply now and help us create exceptional environments every day! This is more than a job; it’s a steppingstone to a career filled with opportunities for growth, learning, and leadership within ABM.ABM is proud to offer a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Staff-Mgmt-11.6.23.pdf) . Discover a range of benefits designed to support your health, well-being, and career growth.Apply Today!REQNUMBER: 102872All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
