We are looking to fill a Support Specialist role on our Fandango 1 team. Our team is responsible for consulting on all matters related to the technology solutions our Partner Cinemas use to successfully run their businesses. This role performs a wide variety of tasks, acting as both an industry and technology consultant while providing elite service rarely found in the cinema industry. Please note the schedule for the position:Days: Tuesday through Saturday Hours: 3:00 PM – 12:00 Midnight PT (6:00 PM – 3:00 AM EST)If you have a passion for solving problems and helping people improve their operations, this is a great opportunity for you.Job DutiesServe as a resource for customers by providing solutions to technical challenges.Deliver exceptional customer service by working directly with cinema operators who use our proprietary software.Remotely connect to customer PCs to conduct training sessions, install software, adjust configuration settings, and identify/troubleshoot issues.Resolve technical issues, which may include:Tablet configurationsWindows printingReceipt printingBluetooth pairingResolving IP conflictsConsult with clients on best practices to maximize revenue and improve business efficiency using our software.Build and maintain strong relationships with clients.Escalate issues to the Support Manager and assist in implementing solutions.Document all relevant information and investigation details in CRM cases.Demonstrate initiative by suggesting product enhancements or improvements to internal processes.
