Do you have what it takes to be the HEART of the team?
We’re looking for an energetic go-getter to step into our Dispatch / Sales Support position! This is more than just answering phones—you’ll be a vital connection between our customers, our sales team, and our technicians. If you love keeping things organized, thrive on multitasking, and enjoy the rush of a fast-paced day where your work really makes a difference, then this is the opportunity for you. Bring your drive, your positive energy, and let’s grow together!
We’re seeking a reliable, organized, and customer-focused Dispatch & Sales Support Specialist to join our growing HVAC team. This dual-role position plays a critical part in ensuring smooth daily operations by managing technician schedules, handling customer communication, and following up on open sales leads and estimates. You’ll be the primary link between our technicians, customers, and sales team—keeping everyone informed, aligned, and moving forward. We offer competitive salaries based on experience, commission on sales, paid vacation, health insurance, retirement, bonus incentives, and more!
Monday thru Friday 8a to 5p hours, 5 day work week with OT available. NO on call, NO Sundays
Key Responsibilities -
Dispatching:
-Intake of clients via phone and email commuication
-Schedule and dispatch HVAC technicians for service, maintenance, and installation jobs
-Monitor technician status and update jobs in real-time via dispatch software
-Communicate with field techs to relay information, changes, or customer requests
-Maintain accurate records of job status, scheduling notes, and time tracking
-Manage and adjust schedules for efficiency and customer satisfaction
Sales Follow-Up:
-Follow up on open proposals, estimates, and pending sales opportunities via phone, email, or text
-Maintain detailed follow-up logs in CRM or scheduling software
-Assist with coordinating site visits and consultations as needed
-Support the sales team by updating lead status and gathering any additional customer information
-Build rapport with customers and provide outstanding service during all follow-up interactions
-Commission on closed sales, rates vary based on job.
Qualifications:
-Prior experience in HVAC, plumbing, or service industry dispatch (preferred)
-Strong phone communication and customer service skills
-Organized, detail-oriented, and able to manage shifting priorities
-Proficiency with scheduling and CRM software (ServiceTitan, Housecall Pro, or similar is a plus)
-Comfortable making outbound calls for follow-ups and client engagement
-High school diploma or equivalent (some college or tech training a plus)
What We Offer:
Company benefits:
-Competitive hourly wage or salary based on experience
-Health insurance plans, 50% of employee premium paid by employer
-Paid vacations (1 week after 1 year, 2 weeks after 2 years)
-Paid time off and holidays
-3% company match IRA retirement package
-Employee discounts on equipment and materials
-Opportunities for growth in the company
-Eligible for raise at 30 days, 90 days. Quarterly performance reviews
-A supportive team environment in a growing HVAC company
Background check & drug free workplace. Must have a clean driving record for consideration. Immediate interviews are available for qualified candidates.
All Star GO!
