Overview To assist with planning, directing and managing the multi-function operations of the Mortgage Underwriting branch, to ensure compliance with applicable federal and state laws, rules, regulations, and NFCU policies and procedures. Ensure consistent risk analysis is applied to all first mortgage and equity loans to ensure complete, accurate loans are produced and document integrity is maintained. Evaluate and adjust branch work quality, staff performance, systems, processes and procedures to meet goals. Manage daily activities of professional employees and/or supervisors. Support senior management in developing and executing strategic plans. Act as Manager in the incumbent's absence.Responsibilities
Assist with developing branch strategy, establishing priorities and setting goals; evaluate and implement standards to ensure alignment with department/organizational objectives
Assist with managing and directing operations to ensure targets, service level agreements and corporate objectives are met
Monitor work environment and direct allocation of resources to ensure adequate staffing to meet production and member service standards
Assist with conducting benchmarking and trend analysis to drive continuous improvement and elevate service performance, increase member experience quality, generate revenue, minimize financial risk, and maintain high operational efficiency
Monitor daily production reports and staff work volume; adjust assignments to meet fluctuating workload
Review and analyze reports and statistics summarizing status of operations to ensure timeliness and compliance of work produced
Investigate escalated member inquiries/complaints and take appropriate action
Provide guidance and direction to supervisors regarding strategic projects, complex member related matters and operational issues; authorize appropriate solutions to resolve issues
Maintain thorough knowledge of and ensure compliance with applicable federal and state laws, rules, regulations and NFCU policies and procedures
Monitor and analyze changes to applicable federal and state laws, rules and regulations; assist with developing action plans for implementation/dissemination and coordinating changes with affected branches/divisions
Perform quality control audits to ensure compliance with applicable federal and state laws, rules, regulations, and NFCU policies and procedures
Manage projects and initiatives to support production and process improvements to maximize automated systems usage within the branch
Collaborate with other business units to analyze and improve procedures and resolve problems
Ensure business unit awareness of NFCU products, services, policies and procedures
Assist with developing and implementing change management solutions, by identifying and resolving operational and performance gaps and obstacles
Develop and implement new/updated policies, procedures, goals and priorities for the branch as necessitated by demands, changing conditions, volume and/or management request
Provide management with reports and comparative analyses; identify trends, and recommend changes
Assist with overseeing training and development programs for staff; provide training to staff; assist with evaluating training programs to ascertain effectiveness
Perform other duties as assigned
Qualifications
Advanced knowledge of applicable federal and state laws, rules and regulations governing real estate underwriting and mortgages
Advanced knowledge of first mortgage and equity loan products including fixed and adjustable rate programs, closed and open end loan programs, portfolio and agency products
Advanced knowledge of financial industry trends, lending practices, products and services, technology, and regulations
Significant progressively responsible experience leading and managing a mortgage underwriting operation, preferably in a large financial institution
Advanced knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling
Significant experience in supervising, leading and mentoring employees on site, and in remote locations
Significant experience in managing cross-functional, multi-dimensional teams and projects of the highest complexity which have business risk and impact
Advanced analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships
Advanced verbal and written communication skills
Advanced database, word processing, spreadsheet, and presentation software skills
Advanced research, analytical, and problem solving skills
Advanced skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
Advanced organizational, planning, and time management skills
Advanced skill building effective relationships through rapport, trust, diplomacy and tact
Advanced skill using innovative and critical thinking to solve problems and facilitate the decision-making process
Advanced skill developing and implementing programs in a leadership role
Advanced skill in producing desired results and achieving goals and objectives
Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely
Advanced skill interpreting, applying and explaining written and oral regulations, instructions, products and procedures
Bachelor's degree in Business Administration, Finance, or a related field, or an equivalent combination of education, training, and experience
Desired Qualification(s)
Working knowledge of NFCU products, services, programs, policies and procedures
Staff Appraisal Reviewer Certification
Direct Endorsement Certification
Hours: Monday - Friday, 8:00AM - 4:30PM Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Best Companies for Latinos to Work for 2024 Computerworld® Best Places to Work in IT Forbes® 2024 America's Best Large Employers Forbes® 2023 The Best Employers for New Grads Fortune Best Workplaces for Millennials™ 2023 Fortune Best Workplaces for Women ™ 2023 Fortune 100 Best Companies to Work For® 2024 Military Times 2023 Best for Vets Employers Newsweek Most Loved Workplaces Ripplematch Campus Forward Award - Excellence in Early Career Hiring Yello and WayUp Top 100 Internship ProgramsFrom Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/DisabilityHybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market positionBank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.REQNUMBER: 21401
