Overview To plan, supervise and direct the day-to-day activities of mortgage underwriting staff. Collaborate with management to ensure activities are in alignment with department goals and objectives. Supervise, coordinate, and oversee comprehensive and quantitative analyses relating to operational functions, workflow, processes, and other business unit related issues. Establish performance standards, key performance indicators, and tracking methods to measure performance. Provide mortgage underwriting consulting and expert advice to employees and all levels of management. To act in the capacity of an appointed alternate Credit Committee member.Responsibilities
Supervise, plan, direct, coordinate and review the work of Mortgage Underwriters engaged in the review and investigation of members' mortgage and equity loan applications to ensure accuracy, integrity and quality
Inform management and staff on changes to State/Federal law as well as NFCU, investor, and government agency guidelines
Conduct quality review audits of loan files and documents to ensure adherence to all regulations and requirements
Review and adjust workload; oversee staff availability throughout the day to ensure member service standards are met
Act as liaison to other areas of the organization with whom supervised area interacts to resolve issues/problems
Supervise the implementation of procedures, policies, and strategies to optimize Navy Federal's underwriting programs and practices in support of company goals
Recommend procedural changes and plan, organize and implement these changes
Oversee and monitor the underwriting and review process, communications, and activities to ensure compliance with appropriate state/federal law as well as NFCU, investor, and government agency guidelines
Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics; interpret results of analysis; present recommendations, alternatives and implications to management
Serves as mentor/trainer and provide guidance and assistance to team members
Monitor key performance indicators, determine gaps in performance metrics, and recommend/execute change management techniques for efficiency/quality improvements
Research, gather and synthesize data; present conclusions and recommendations to management and/or team members
Drive continuous process improvement to increase member experience quality and maintain high operational efficiency
Acts as manager in the incumbent's absence
Perform other duties as assigned
Qualifications
Advanced knowledge of Underwriting, Mortgage law and regulations, and government agency guidelines
Advanced knowledge of mortgage products such as mortgage loans, equity loans, and refinancing
Experience in Underwriting
Experience in managing multiple priorities independently and/or in a team environment to achieve goals
Experience in supervising and leading employees
Experience working with all levels of staff, management, stakeholders, and vendors
Advanced knowledge of applicable federal and state laws, rules and regulations
Working knowledge of banking/financial industry trends, products and services
Ability to comprehend, analyze, interpret, communicate and apply government and financial industry regulations related principles and practices, and company instructions, procedures and policies
Advanced verbal and written communication skills
Advanced skill interacting with staff, management, vendors and members diplomatically and tactfully
Advanced skill exercising initiative and using good judgment to make sound decisions
Effective word processing and spreadsheet software skills
Advanced organizational, planning and time management skills
Advanced skill in producing desired results and achieving goals and objectives
Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely
Effective research, analytical, and problem solving skills
Bachelor's degree in Business Administration, or related field, or the equivalent combination of training, education, and experience
Desired Qualification(s)
Working knowledge of NFCU's products, services, programs, policies, and procedures
Significant experience in a financial organization including the extension of credit and risk management
SAR and DE
Hours: Monday - Friday, 8:00AM - 4:30PMLocations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Best Companies for Latinos to Work for 2024 Computerworld® Best Places to Work in IT Forbes® 2024 America's Best Large Employers Forbes® 2023 The Best Employers for New Grads Fortune Best Workplaces for Millennials™ 2023 Fortune Best Workplaces for Women ™ 2023 Fortune 100 Best Companies to Work For® 2024 Military Times 2023 Best for Vets Employers Newsweek Most Loved Workplaces Ripplematch Campus Forward Award - Excellence in Early Career Hiring Yello and WayUp Top 100 Internship ProgramsFrom Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/DisabilityHybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market positionBank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.REQNUMBER: 21403-OTHLOC-100005087415572
