Overview To support Navy Federal by participating in the development and follow-up analysis of policy and process updates. To provide end-user support for manuals and Navy Federal Systems. Works under general supervision with limited discretion. Develops alternate course of action based on precedent or policy. Perform moderately complex/varied tasks with moderate impact and limited latitude.Responsibilities
Ensure project deliverables are met in accordance with customers' expectations, timelines & budget constraints
Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)
Conduct research and preparation of reference material
Ensure effective management of projects from inception through implementation
Identify, communicate and resolve technical, tactical and operational project issues and risks
Maintain documentation library to ensure currency of processes
Provide training to end user in the use of electronic manuals and reference material
Review proposed policy and procedure changes for technical adequacy, completeness, compliance to regulations
Administer and Develop eNet content
Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results
Ensure clear, concise and effective communication of material
Interact with various sub-teams to determine user requirements and specifications
Organize policy and procedures according to set standards
Recommend strategy for communications
Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization
Write online reference material, instructions and communications
Perform other duties as assigned
Qualifications
Ability to work independently and in a team environment
Experience in composing correspondence that adheres to grammar and Navy Federal writing style and standards
Experience in managing multiple priorities independently and/or in a team environment to achieve goals
Experience in researching, compiling, and documenting data, business processes, and workflow
Experience in working and participating in cross-functional, multi-dimensional teams and projects
Working knowledge of PC and web/internet based technologies e.g. HTML, trends/issues, management, editing/authoring tools and development
Basic database and presentation software skills
Basic skill capturing and translating processes and requirements into easily understood terms
Basic skill exercising initiative and using good judgment to make sound decisions
Basic verbal and written communication skills
Effective organizational, planning and time management skills
Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
Desired Qualifications
Associate's Degree in Communication Studies or the equivalent combination of training, education, and experience
Working knowledge of Navy Federal products, services, programs, policies and procedures
Hours: Monday - Friday, 8:00AM - 4:30PMLocation: 5550 Heritage Oaks Dr. Pensacola, FL 32526About Us You have goals, dreams, hobbies, and things you're passionate about—what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it: Military Times 2022 Best for Vets Employers WayUp Top 100 Internship Programs Forbes® 2022 The Best Employers for New Grads Fortune Best Workplaces for Women Fortune 100 Best Companies to Work For® Computerworld® Best Places to Work in IT Ripplematch Campus Forward Award - Excellence in Early Career Hiring Fortune Best Place to Work for Financial and Insurance ServicesEqual Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/DisabilityDisclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market positionBank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.REQNUMBER: 16348
